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- Tasks: Welcome guests, manage check-ins and check-outs, and handle phone and email inquiries.
- Company: Join the prestigious Biltmore Mayfair, a luxury hotel known for its exceptional service.
- Benefits: Enjoy flexible hours, employee discounts, and opportunities for career growth.
- Why this job: Be part of a vibrant team in a dynamic environment that values guest experience and teamwork.
- Qualifications: No prior experience needed; just bring your enthusiasm and great communication skills!
- Other info: Perfect for students looking for part-time work with a flexible schedule.
The predicted salary is between 24000 - 36000 £ per year.
The Biltmore Mayfair is looking for a Front Office - Receptionist who will be accountable for providing guests with all service and assistance connected with arrival to and departure from the hotel.
The Receptionist will be responsible for answering phone calls and responding to email queries, providing guests with all the required information about the hotel and available services.
Front Desk Agent employer: Biltmore Mayfair
Contact Detail:
Biltmore Mayfair Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Agent
✨Tip Number 1
Familiarise yourself with the Biltmore Mayfair and its services. Knowing the hotel’s amenities, local attractions, and any special events can help you stand out during interviews, as it shows your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in handling phone calls and emails. As a Front Desk Agent, you'll need to convey information clearly and professionally, so consider role-playing scenarios with friends or family.
✨Tip Number 3
Highlight any previous customer service experience you have. Whether it's in hospitality or another field, being able to demonstrate your ability to handle guest inquiries and resolve issues will be crucial in landing this job.
✨Tip Number 4
Network with current or former employees of the Biltmore Mayfair. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying through our website.
We think you need these skills to ace Front Desk Agent
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of a Front Desk Agent at The Biltmore Mayfair. Highlight your customer service skills and any relevant experience in hospitality or reception roles.
Tailor Your CV: Make sure your CV reflects your experience in handling guest inquiries, managing phone calls, and providing excellent service. Use specific examples that demonstrate your ability to thrive in a front office environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the hotel. Mention why you want to work at The Biltmore Mayfair and how your skills align with their expectations for a Front Desk Agent.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Front Desk Agent.
How to prepare for a job interview at Biltmore Mayfair
✨Know the Hotel Inside Out
Before your interview, make sure you research The Biltmore Mayfair thoroughly. Familiarise yourself with its services, amenities, and any recent news or events. This will show your genuine interest in the hotel and help you answer questions more confidently.
✨Practice Your Communication Skills
As a Front Desk Agent, excellent communication is key. Practice answering common interview questions clearly and concisely. You might also want to role-play scenarios where you handle guest inquiries or complaints to demonstrate your problem-solving skills.
✨Dress the Part
First impressions matter, especially in the hospitality industry. Dress smartly and professionally for your interview. This not only shows respect for the interviewers but also reflects the standards of the hotel.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the hotel's culture, team dynamics, or opportunities for growth. This demonstrates your enthusiasm for the role and helps you assess if it's the right fit for you.
