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- Tasks: Welcome guests, manage phone calls, and provide information about hotel services.
- Company: The Biltmore Mayfair is a luxurious hotel in the heart of Mayfair, London.
- Benefits: Enjoy social events, training opportunities, employee discounts, and meals on duty.
- Why this job: Join a vibrant team in a stunning hotel, perfect for building your hospitality career.
- Qualifications: Excellent communication skills and a passion for guest service; previous experience preferred.
- Other info: Uniform provided, with laundry services included.
The predicted salary is between 24000 - 36000 £ per year.
The Biltmore Mayfair is looking for a Front Office - Receptionist who will be accountable for providing guests with all service and assistance connected with arrival to and departure from the hotel. The Receptionist will be responsible for answering phone calls and responding to email queries, providing guests with all the required information about the hotel, available services, and facilities.
As a receptionist, you will have exceptional people skills, be comfortable with standard PC systems, and have a passion for helping people. The Receptionist will have:
- An excellent interpersonal skill and able to connect with others both face to face and over the phone
- Manage requests promptly, helpfully, politely, and with a caring attitude
- A good command of English and excellent communication skills
- Previous experience as a Receptionist preferable
- A passion for delivering excellent guest experiences with a friendly disposition to smile
- Opera iCloud experience would be an advantage
In return we offer:
- Social Events, Wellbeing and Team Activities
- Employee Assistant Programme
- Training and development
- Cash Health Plan cover option available
- Apprenticeship/Placement opportunities
- Career development and salary reviews
- Uniform (Laundry / Dry Cleaning for Uniform)
- Meals Provided on Duty
- Length of Service related holiday scheme
- Eye Care Vouchers
- Employee Discounted Accommodation and F&B
- Life Assurance
- Team Member of the Month and many more
About the Hotel: The Biltmore Mayfair opened in September 2019, after undergoing a multi-million-pound redevelopment. Situated on a super prime location in the heart of Mayfair on Grosvenor Square, it offers 257 luxuriously appointed guest rooms as well as 51 highly curated and beautifully designed suites, reflecting the property's origin as a sophisticated and elegant London private residence. Beautifully curated, The Biltmore Mayfair offers a collection of formal and casual dining options, where guests can discover delicious British cuisine with an innovative twist.
Cafe Biltmore Restaurant & Terrace offers an all-day dining menu from breakfast through to dinner. The Tea Lounge offers a luxury Afternoon Tea where guests are invited to enjoy sweet and savoury treats alongside a cup of freshly brewed tea or a celebratory glass of champagne. The sophisticated and seductive Pine Bar offers an impressive collection of the finest drinks and perfectly mixed cocktails. Grill 88 offers the highest-quality steaks and seafood in an intimate setting ideal for celebrations as well as everyday relaxed dining.
In addition, the hotel showcases an impressive 500 sqm ballroom and various smaller function suites for up to 100 guests.
About the Group: Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by. Properties under the group are placed into collections: Lengs Collection, M Social Collection, Millennium Collection, Copthorne Collection, and Biltmore. Each collection has its own distinct personality, character, and clearly defined hotel brands within it, tailored to suit different types of guests, as well as real opportunities to develop and gain promotion within the industry.
We are an equal opportunities employer. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Front Desk Agent employer: Biltmore Mayfair
Contact Detail:
Biltmore Mayfair Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Agent
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the ins and outs of The Biltmore Mayfair, including its dining options and facilities, will help you engage confidently with guests and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills. Since the role requires excellent interpersonal skills, consider role-playing scenarios with friends or family to enhance your ability to connect with guests both face-to-face and over the phone.
✨Tip Number 3
Get comfortable with standard PC systems and any specific software mentioned in the job description, like Opera iCloud. Familiarity with these tools can give you an edge during the interview process.
✨Tip Number 4
Showcase your passion for guest experiences. Think of examples from your past experiences where you went above and beyond for a customer, as this will highlight your dedication to providing exceptional service.
We think you need these skills to ace Front Desk Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a receptionist. Emphasise your interpersonal skills, previous roles in customer service, and any specific software knowledge, such as Opera iCloud.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent guest experiences. Mention specific examples of how you've successfully managed guest requests in the past.
Highlight Communication Skills: Since the role requires excellent communication skills, ensure you demonstrate this in your application. Use clear and concise language, and consider mentioning any experience with handling phone calls and email queries.
Show Enthusiasm for the Role: Express your enthusiasm for working at The Biltmore Mayfair. Research the hotel and mention what excites you about their services and facilities, showing that you are genuinely interested in being part of their team.
How to prepare for a job interview at Biltmore Mayfair
✨Showcase Your People Skills
As a Front Desk Agent, exceptional interpersonal skills are crucial. Be prepared to share examples of how you've successfully connected with guests in previous roles, whether face-to-face or over the phone.
✨Demonstrate Your Problem-Solving Abilities
During the interview, highlight your ability to manage requests promptly and politely. Share specific instances where you resolved guest issues effectively, showcasing your caring attitude and commitment to excellent service.
✨Familiarise Yourself with the Hotel's Offerings
Research The Biltmore Mayfair and its services before the interview. Being knowledgeable about the hotel’s dining options, facilities, and unique features will demonstrate your genuine interest in the role and the establishment.
✨Prepare for Common Receptionist Scenarios
Anticipate questions related to typical receptionist duties, such as handling phone calls and email queries. Practise your responses to ensure you can convey information clearly and confidently, reflecting your good command of English.
