Human Resources Business Partner - EMEA

About billups

We don’t trade in hype. At billups, we’re reimagining how brands show up in the real world, literally. Powered by patented technology, proprietary AI, and a global team of 400+, we’re reinventing Out-of-Home (OOH) media to help brands connect with people in physical spaces, with more precision, intelligence, and impact than ever before. We move fast, think boldly, and collaborate deeply. Fiercely independent, with a presence in 20+ countries, we back smart ideas with data, technology, and trust. Growth is on the table, professionally and personally. We invest in talent and celebrate our people, plain and simple. Curious? Let’s talk!

What You’ll Do

As part of our People Operations function, the HRBP requires a blend of operational expertise, strategic thinking, and a passion for process improvement. You will focus on enhancing the employee experience in a remote-first work environment and partner with leadership to understand business needs that drive strategic recommendations. You will work closely with our key stakeholders to implement best practices, streamline processes, and set our business up for successful growth. In this role you will directly report to the EMEA HR Director based in the Netherlands and work closely with the Payroll & Benefits Manager based in Spain, HR Coordinator based in Serbia and the larger People Operations team, who are based in the US. The People Ops team is a supportive, collaborative and professional team where your ideas will be greatly valued. You are encouraged and empowered to take initiative and drive impactful change in the EMEA region!

Core Role Duties

• Employee Engagement: Develop and implement initiatives to improve employee engagement and satisfaction. Together with the EMEA HR Director and cross-functional teams, conduct employee surveys, analyze results, and work with management to address concerns. Foster a positive and inclusive workplace culture that aligns with the organization’s values and goals. Initiate fun and creative ways of connecting the team in a remote-first work environment.
• Employee Relations: Manage employee relations issues, including handling grievances, disputes, and disciplinary actions. Ensure compliance with UK and EMEA employment laws and regulations. Facilitate communication between management and employees to foster healthy and effective feedback.
• Employee Performance and Development: Work together with employees and managers to help identify areas for development and growth. Partner with L&D to enhance employee skills and competencies. Provide targeted developmental coaching to leaders to strengthen their effectiveness and confidence in leading teams. Work with managers to help build career development paths, identify training needs and succession plans. Support the performance review process and engage with managers and employees to help them provide effective feedback. Implement performance management initiatives aligned with company goals.
• Employee Onboarding and Offboarding: Design and implement onboarding programs that will thrive with our remote-first culture. In collaboration with HR Coordinator manage offboarding processes and conduct exit interviews. Work closely with leadership to highlight areas for improvement from the feedback received.
• Compliance & Documentation: Manage employment agreements and documentation for the EMEA region, ensuring HR databases are kept up to date. Manage employee work authorization and visa across EMEA region. Maintain Employee Handbooks and be an expert guide for our employees. Build and maintain specific people processes to ensure compliance across the region. Ensure HR policies and practices comply with employment laws and regulations. Closely collaborate with Payroll & Benefits Manager on EMEA payroll & benefits matters. Manage risks related to employment law, including health and safety, data protection, and equality. Stay updated on legal changes and advise the business on necessary adjustments to HR policies.
• Change Management: Support organizational change initiatives, including mergers, restructures, and cultural transformations. Develop and implement communication plans to ensure employees understand and engage with change initiatives. Work with managers to manage the human impact of change, including addressing concerns and providing support. Assist on other special or larger cross functional projects as assigned.

Who You Are

• 6+ years of experience in human resources, preferably in the UK and one or more EU countries.
• Exposure to multiple HR functions such as recruitment, employee relations, compliance, and benefits administration.
• Hands-on experience with HRIS systems for managing employee records and generating reports.
• Proven understanding of employment laws and regulations in the EMEA region, UK knowledge a plus.
• Experience handling employee relations issues, conducting investigations, and advising managers on workplace matters.
• Familiarity with payroll processes, benefits administration, and leave management programs, preferably in the UK and across one or more countries in the EMEA region.
• Excellent organizational skills and able to multitask and balance competing demands.
• Exceptional attention to detail with the ability to maintain high levels of accuracy in complex tasks.
• Ability to work autonomously and collaboratively in a fast-paced scale up environment.
• Approachable and responsive team player with a proactive, problem-solving and hands-on mindset.
• Fluent in written and spoken English, additional European languages are desirable and preferred.
• Ability to express ideas and thoughts clearly, both orally and in written form.
• Experience delivering the highest standards of client service levels.
• A growth mindset with the confidence to apply this within your work.
• Good relationship management skills, including the ability to communicate with senior directors and peers—both internally and externally—and establish and maintain excellent rapport.
• Demonstrating tact and diplomacy in communicating with external clients, as well as with colleagues internally.
• Excited about bringing creativity and passion to your work, embracing change and innovation.

Total Rewards

billups’ pay and benefits can vary by country, location, number of regularly scheduled hours worked, length of employment, and employment status. Well-being programs including medical, dental and vision benefits (varies by market). Generous 401(k) match program (USA) and pension schemes (global markets). Annual bonus plans. Equity grants (specific titles are eligible). Generous holiday and paid time off. Learning & Development offerings. Paid maternity leave and paternity leave (varies by country).