Bill’s serves millions of guests a year across our 49 restaurants - many of them decided to come before they got anywhere near one. Winning that decision is the challenge for this role.
At Bill’s, our mission is simple: Everyone Leaves Happy.
More and more of it now starts long before anyone arrives, and we’re bringing that whole side of the business together into one specialist role.
Which makes it a big year to arrive. A new website with a new agency. A new search and AI-search partner. A CRM base with real scale behind it and segmentation, automation and lifecycle next. Gift cards and partnerships with a long way still to run. You’d own where all of it goes, and carry the growth it delivers.
What you’ll own
- The website, and how customers find us. The rebuild lands early in the new year. You’ll own what it does next: conversion, SEO, and how Bill’s shows up in AI search while everyone else is still working out the question.
- CRM and loyalty. Segmentation, lifecycle and personalisation, aimed at frequency and lifetime value.
- Paid acquisition, and the agencies behind it. Paid social, PPC and search partners, yours to brief, hold to account and, where they aren’t earning it, replace.
- The commercial half of the title. Gift cards and digital partnerships, including who we choose to work with and on what terms. Both have a long way still to run.
- Data that changes what we do. GA4, CRM and platform data in one place, so decisions get made on Monday instead of reconstructed on Thursday.
- Digital capability across the business. making the rest of the team confident enough with this to stop waiting for you.
What we’re looking for
At least five years across digital, CRM, customer experience or transformation, including three in a senior role. Hospitality, retail or another business where the customer is the focus.
You’ll be equally comfortable setting the strategy and getting into the detail, with proven expertise across CRM and loyalty, digital acquisition, website optimisation, SEO and analytics, and the commercial confidence to hold agencies and budgets to account.
And you’ll be comfortable being wrong quickly, and using your expertise to find solutions, because a fair amount of this is new ground for the sector, not just for us.
You’ll have genuine ownership of our digital roadmap and of the results it produces. If you do your best work when a business is being rebuilt rather than maintained, this is the year to do it at Bill’
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Digital Manager employer: Bill's Support Office
At Bill's, we prioritise the happiness of our team as much as that of our guests, fostering a supportive and celebratory work culture. As a Christmas Reservations Support Administrator, you'll enjoy flexible working hours during the festive season, alongside exceptional benefits such as restaurant discounts and leadership development opportunities. Join us in creating memorable experiences for our guests while thriving in a dynamic and rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Manager
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Bill's Support Office are looking for when hiring for a Digital Manager.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Bill's Support Office for the Digital Manager, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Bill's Support Office as a Digital Manager, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Bill's Support Office’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Digital Manager.
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Bill's Support Office, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Bill's Support Office's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Bill's Support Office. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Bill's Support Office
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Bill's Support Office uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Bill's Support Office. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
