Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and optimise our reservations systems to enhance guest experiences and drive revenue.
- Company: Join Bill's, where our mission is to ensure everyone leaves happy.
- Benefits: Enjoy discounts on meals, early access to earnings, and supermarket savings.
- Why this job: Be a key player in transforming the guest booking journey with innovative tech.
- Qualifications: Experience in reservations technology and a knack for data-driven insights.
- Other info: Opportunities for career progression and monthly training to boost your skills.
The predicted salary is between 36000 - 60000 £ per year.
At Bill’s, our mission is simple: Everyone Leaves Happy. As Reservations Optimisation & Systems Manager, you will be the leader of Bill’s Central Reservations systems and processes, ensuring our booking platforms are optimised, reliable and commercially effective, supporting revenue growth and operational delivery. All these processes should support our focus on ensuring both a seamless, and unmistakably Bill's, guest experience.
We are looking for a subject‑matter expert on reservations technology, owning system configuration, optimisation and performance across platforms including OpenTable, OrderPay and website integration including TLC built platforms. An ability to translate data and insight into system improvements will be vital, ensuring availability, capacity and booking rules are set up to maximise conversion while protecting and improving guest experience on all booking platforms.
As a part of the reservations team, this role will occasionally require weekend working on a rolling basis to ensure essential communications and the Chatbot are looked after during peak restaurant hours. This role will also take responsibility for three of the Reservations Team, managing them and taking responsibility for their training and goals, wellbeing, and progression.
What we need from you:
- Own the end‑to‑end operation of central reservations systems, ensuring they support commercial goals, guest experience and operational delivery.
- Manage and optimise the booking journey, identifying improvements through system updates, integrations, APIs and automation.
- Configure and maintain reservation platforms including OpenTable across all sites (availability, turn times, flows, experiences and booking rules).
- Analyse capacity and missed booking opportunities, implementing configuration changes to maximise utilisation and conversion.
- Own system configuration for payments and set menu functionality including OrderPay and Set Menu Manager.
- Monitor reservations performance and KPIs, providing insight‑led reporting to support commercial and marketing decisions.
- Ensure booking data accuracy and system integrity across all reservations platforms and integrations.
- Develop and maintain SOPs, documentation and training frameworks for reservations systems.
- Lead reservations‑related projects, including new site setups, integrations and platform improvements.
- Act as the escalation point for system issues, managing incident resolution and communicating impacts to stakeholders.
Key Attributes:
- CURIOUS: Naturally inquisitive and data‑driven, always exploring how systems, configuration and insight can improve booking performance and guest experience.
- COURAGEOUS: Confident in owning complex systems, making recommendations, and challenging configuration or behaviour that limits performance or consistency.
- COLOURFUL: Calm, clear and collaborative, bringing confidence and structure to a highly technical space while supporting teams with clarity and positivity.
Our Bill’s Benefits:
- Never a hungry belly - Discounts on the whole menu, with 80% for on shift and 50% for off shift discounts for all employees.
- Access your earnings early – the ability to access your earnings within 24 hours of working your shift if you ever need it.
- Supermarket discounts – take a percentage off your weekly shop with access to discounts at most of the major supermarkets.
- Long Service Awards – Some things are worth celebrating – Long Service is one of them!
- Yearly Bonus based on business goals.
- Career Progression - Bill’s strongly believe in giving all of our employees the opportunities to succeed and progress.
- Monthly Training – we also offer monthly core training sessions to keep you at the top of your game, it’s easy to book on whenever you need.
- Insight discovery – Across our whole business we have woven Insights Discovery into everything we do, this means learning about yourself and how to work best with all your colleagues.
Reservations Optimisations Manager employer: Bill's Restaurants
Contact Detail:
Bill's Restaurants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Optimisations Manager
✨Tip Number 1
Get to know the company inside out! Research Bill's mission, values, and culture. This way, when you chat with them, you can show that you're not just another candidate but someone who genuinely fits into their vibe.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances of landing that interview.
✨Tip Number 3
Prepare for the interview by practising common questions related to reservations systems and data analysis. Think about how you can showcase your experience with platforms like OpenTable and OrderPay, as well as your ability to improve guest experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Bill's team!
We think you need these skills to ace Reservations Optimisations Manager
Some tips for your application 🫡
Show Your Passion for Reservations: When you're writing your application, let your enthusiasm for reservations technology shine through! We want to see how much you care about optimising booking systems and enhancing guest experiences. Share any relevant experiences or projects that highlight your passion.
Be Data-Driven: Since this role is all about using data to improve performance, make sure to mention any experience you have with analysing data or translating insights into actionable improvements. We love candidates who can demonstrate their analytical skills and how they’ve used them in past roles.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Reservations Optimisations Manager role. Highlight your experience with platforms like OpenTable and any relevant system configurations you've managed.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Bill’s team!
How to prepare for a job interview at Bill's Restaurants
✨Know Your Systems Inside Out
Make sure you’re well-versed in the reservation systems mentioned in the job description, like OpenTable and OrderPay. Familiarise yourself with their features and how they can be optimised to enhance guest experience. This will show that you’re not just a candidate, but a potential expert who can hit the ground running.
✨Data is Your Best Friend
Prepare to discuss how you’ve used data to drive improvements in previous roles. Think about specific examples where you analysed booking patterns or system performance to make impactful changes. Being able to translate data into actionable insights will demonstrate your analytical skills and align with Bill’s focus on optimisation.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be ready to share your experiences in leading others. Talk about how you’ve supported team members’ growth and wellbeing, and how you’ve tackled challenges in a collaborative way. This will highlight your ability to foster a positive work environment while achieving commercial goals.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to reservations management. Prepare to discuss how you would handle system issues or missed booking opportunities. This will allow you to showcase your problem-solving skills and your ability to maintain a seamless guest experience under pressure.