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- Tasks: Lead training for managers and teams, ensuring top-notch service and hospitality standards.
- Company: Join Bill's, a vibrant restaurant group dedicated to guest and employee happiness.
- Benefits: Enjoy generous discounts, extra holiday, early earnings access, and career progression opportunities.
- Why this job: Be part of a dynamic team shaping memorable guest experiences and driving growth.
- Qualifications: Experience in training or hospitality management is a plus; passion for people is essential.
- Other info: Exciting career growth with a supportive culture and comprehensive training programs.
The predicted salary is between 45000 - 63000 £ per year.
At Bill’s we care, unconditionally, for both our guests and our People, so no matter which role you choose, our aim is to ensure that Everyone Leaves Happy. As we get ready for growth and aim to really raise the bar for our guest experience and deliver truly memorable service, we are now looking for two inspirational individuals to join us as Regional Training Managers.
This role will be field based, with a key requirement being to fulfil the training needs of the two Regions of the business - this role will be based in the North region - from York to St Albans, Norwich to Cardiff (and everywhere in between). You will need to attend our Head Office in London for Team catch ups and training sessions.
This vital position pays a salary of £45,000 (Plus Bonus) and you will become key members of the People Team, working with our brilliant Learning and Development Manager to keep both the energy and standards high throughout the year.
Responsibilities- Own and deliver Manager Induction training across your region, ensuring every new manager is fully supported, confident and signed off.
- Ensure all Managers in Training (MITs) complete their learning journeys and are formally signed off against Bill’s standards.
- Deliver engaging, high-impact learning experiences that bring Bill’s values, service standards and expectations to life.
- Support teams to learn from mistakes, build confidence and continuously improve performance.
- Lead and deliver guest service excellence training, ensuring hospitality standards are consistently understood and lived across all sites.
- Embed service behaviours that reflect Bill’s warmth, personality and commitment to Everyone Leaves Happy.
- Lead and support training delivery for new restaurant openings and refurbishments, ensuring teams feel confident, connected and ready to succeed from day one.
- Ensure all mandatory due diligence training is completed, tracked and signed off across the region.
- Confidently implement, embed and evolve online learning and communication platforms.
- Own the rhythm of monthly training for hourly teams, ensuring learning is timely, engaging and relevant.
- Lead training delivery for new menu launches, ensuring clarity, confidence and consistency across all sites.
- Support the delivery of Bill’s 12-month engagement calendar, bringing culture, values and recognition to life.
- Celebrate progress, success and great behaviours reinforcing what good looks like at Bill’s.
- Never a hungry belly - Discounts on the whole menu, with 80% for on shift and 50% for off shift discounts for all employees.
- Extra holiday - 33 days a year from day one.
- Access your earnings early – the ability to access your earnings ahead of pay day.
- Supermarket discounts - take a percentage off your weekly shop with discounts at most of the major supermarkets.
- Career Progression - Bill’s strongly believe in giving you the opportunities to succeed and progress.
- Training programs available - programs in place from Level 3 - 5 qualifications, there is always room for development and growth.
- Insight discovery - Across our whole business we have woven Insights Discovery into everything we do.
Regional Training Manager - North Region employer: Bill's Head Office
Contact Detail:
Bill's Head Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Training Manager - North Region
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Bill's on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing Bill's values inside out. Think about how your experience aligns with their commitment to 'Everyone Leaves Happy' and be ready to share examples that showcase your training skills.
✨Tip Number 3
Show off your passion for hospitality! During interviews, let your enthusiasm shine through. Talk about your love for training and developing others, and how you can help elevate the guest experience at Bill's.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Bill's team!
We think you need these skills to ace Regional Training Manager - North Region
Some tips for your application 🫡
Show Your Passion for Training: When you're writing your application, let your enthusiasm for training and development shine through. We want to see how you can inspire others and create engaging learning experiences that align with Bill's values.
Tailor Your Experience: Make sure to highlight any relevant experience you have in training or hospitality. We love seeing how your background can contribute to our mission of ensuring Everyone Leaves Happy, so be specific about your achievements!
Be Authentic: We appreciate authenticity! Share your personal approach to training and how you connect with teams. This role is all about building relationships, so let us know how you foster a positive learning environment.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to join our People Team.
How to prepare for a job interview at Bill's Head Office
✨Know Bill's Inside Out
Before your interview, make sure you understand Bill's values and service standards. Familiarise yourself with their commitment to 'Everyone Leaves Happy' and think about how you can embody this in your role as a Regional Training Manager.
✨Showcase Your Training Experience
Be ready to discuss your previous training experiences in detail. Prepare examples of how you've successfully delivered engaging training sessions and supported teams in achieving their goals. This will demonstrate your capability to fulfil the training needs across the North region.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenges in a training environment. Think of specific situations where you’ve had to adapt your training approach or support managers through difficult learning journeys.
✨Highlight Your Passion for Development
Express your enthusiasm for continuous learning and development. Share any relevant qualifications or training programmes you've completed, and discuss how you plan to contribute to Bill's engagement calendar and culture of recognition.
