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- Tasks: Lead training for managers and teams, ensuring exceptional guest service and high standards.
- Company: Join Bill's, a vibrant restaurant group dedicated to happy guests and staff.
- Benefits: Enjoy discounts, extra holiday, early earnings access, and career progression opportunities.
- Why this job: Be part of a growing team that values development and celebrates success.
- Qualifications: Experience in training and a passion for hospitality are essential.
- Other info: Dynamic role with a focus on culture, engagement, and continuous improvement.
The predicted salary is between 45000 - 63000 £ per year.
At Bill’s we care, unconditionally, for both our guests and our People, so no matter which role you choose, our aim is to ensure that Everyone Leaves Happy. As we get ready for growth and aim to really raise the bar for our guest experience and deliver truly memorable service, we are now looking for two inspirational individuals to join us as Regional Training Managers. This role will be field based, with a key requirement being to fulfil the training needs of the two Regions of the business. We are looking for one person to look after the South Region - stretching from Southampton to Canterbury (definitely not forgetting London) and including our first ever site in Lewes.
This vital position pays a salary of £45,000 (Plus Bonus) and you will become key members of the People Team, working with our brilliant Learning and Development Manager to keep both the energy and standards high throughout the year.
If you can demonstrate a strong working knowledge of the following areas we would love to hear from you!
- Manager Capability, Induction & Sign-Off: Own and deliver Manager Induction training across your region, ensuring every new manager is fully supported, confident and signed off. Ensure all Managers in Training (MITs) complete their learning journeys and are formally signed off against Bill’s standards.
- Learning Delivery & Team Development: Deliver engaging, high-impact learning experiences that bring Bill’s values, service standards and expectations to life. Support teams to learn from mistakes, build confidence and continuously improve performance.
- Guest Service Excellence: Lead and deliver guest service excellence training, ensuring hospitality standards are consistently understood and lived across all sites. Embed service behaviours that reflect Bill’s warmth, personality and commitment to Everyone Leaves Happy.
- New Openings & Refurbishments: Lead and support training delivery for new restaurant openings and refurbishments, ensuring teams feel confident, connected and ready to succeed from day one.
- Due Diligence, Compliance & Assurance: Ensure all mandatory due diligence training is completed, tracked and signed off across the region.
- Digital Learning & Communication Platforms: Confidently implement, embed and evolve online learning and communication platforms.
- Monthly Training & Menu Launches: Own the rhythm of monthly training for hourly teams, ensuring learning is timely, engaging and relevant. Lead training delivery for new menu launches, ensuring clarity, confidence and consistency across all sites.
- Culture, Engagement & Connection: Support the delivery of Bill’s 12-month engagement calendar, bringing culture, values and recognition to life. Celebrate progress, success and great behaviours reinforcing what good looks like at Bill’s.
Our Bill’s Benefits (the good stuff):
- Never a hungry belly - Discounts on the whole menu, with 80% for on shift and 50% for off shift discounts for all employees.
- Extra holiday - 33 days a year from day one.
- Access your earnings early – the ability to access your earnings ahead of pay day.
- Supermarket discounts - take a percentage off your weekly shop with access to discounts at most of the major supermarkets.
- Career Progression - Bill’s strongly believe in giving you the opportunities to succeed and progress. The proof is in the pudding, 30 of our 50 Head Office colleagues started out in sites - we don’t just say it - we are here for progression for all levels of the business.
- Training programs available - programs in place from Level 3 - 5 qualifications, there is always room for development and growth. When you join us there will instantly be a 4-week training program.
- Insight discovery - Across our whole business we have woven Insights Discovery into everything we do, this means learning about yourself and how to work best with all your colleagues.
Regional Training Manager - South Region in London employer: Bill's Head Office
Contact Detail:
Bill's Head Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Training Manager - South Region in London
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Bill's values and mission. This way, you can show how your experience aligns with their goal of making 'Everyone Leaves Happy'.
✨Tip Number 2
Practice your delivery! Since this role is all about training and engaging others, rehearse how you'd present key training topics. Use examples from your past experiences to illustrate your points.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips on what it’s really like to work at Bill's and might even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Bill's team.
We think you need these skills to ace Regional Training Manager - South Region in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about delivering exceptional guest experiences and supporting your team. A sprinkle of personality can go a long way!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills that match the job description. We love seeing how your background aligns with our values and the specific needs of the Regional Training Manager role.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the position. Remember, less is often more!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Bill's Head Office
✨Know Bill's Inside Out
Before your interview, dive deep into Bill's values and culture. Familiarise yourself with their commitment to 'Everyone Leaves Happy' and think about how you can embody this in your role as a Regional Training Manager. Being able to discuss specific examples of how you align with their mission will impress the interviewers.
✨Showcase Your Training Experience
Prepare to discuss your previous training experiences, especially in hospitality or similar fields. Highlight any successful training programmes you've implemented and how they improved team performance. Be ready to share anecdotes that demonstrate your ability to engage and inspire teams.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and approach to training delivery. Think about how you would handle challenges like a new restaurant opening or a team struggling with service standards. Practising these scenarios can help you articulate your thought process clearly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the training tools they use or how they measure the success of their training initiatives. This shows your genuine interest in the role and helps you understand how you can contribute to their growth.
