Learning and Development Manager in London

This role provides hands-on operational leadership of the UK People function during maternity leave, while owning the design and build of BDB Learn/Academy - our internal learning knowledge hub. Approximately 50% of this role is dedicated to BDB Learn: capturing internal expertise, building content, and embedding learning into the employee lifecycle. You’ll be the go-to partner for managers, running day-to-day people operations leading low-mid complexity ER, and ensuring consistent, value-led employee experience. You’ll work closely with the Global People Director (GPD) and People Coordinator to keep everything running smoothly, accurately and on time.

Responsibilities

• BDB Learn - (approx 50% of role)
  • Full ownership of building, delivering and embedding the internal learning hub.
  • Create a structured, scalable internal learning library that reflects how BDB works - practical, relevant and easy to engage with.
  • Translate values, behaviours, frameworks and role expectations into clear learning pathways.
  • Partner with dept heads and subject matter experts to turn internal knowledge into high quality learning assets (short videos, recorded sessions, templates, guides etc).
  • Build learning into core lifecycle moments: onboarding, probation, manager capability, performance conversation, progression readiness.
  • Establish measurement - engagement, usage, completion and feedback.
  • Develop a BDB specific certification or accreditation pathways where relevant.
  • Advise on platform/tooling options (lightweight LMS, Notion, Google Workspace, video hosting etc.), in partnership with the GPD build the business case and lead the implementation.
• Employee Relations & Manager Support
  • First point of contact for junior and mid-managers providing advice & guidance across the full HR lifecycle.
  • Lead ER case management (performance, probations concerns, grievances, conduct).
  • Escalate complex, high risk or sensitive matters to the Global People Director.
  • Deliver internal manager sessions on topics such as feedback, probation management, process, values and ways of working.
  • Support development of the People Coordinator to take on basic ER cases.
• Compensation, Promotions, Performance
  • Coordinate the monthly promotion & pay increase cycles ensuring documentation, consistency and accuracy.
  • Oversee probation processes, ensuring concerns are addressed early and fairly.
• Operational Excellence and Payroll
  • Maintain oversight of people data accuracy, including payroll and bob inputs, TOIL and sick leave reporting.
  • Ensure monthly payroll information is correct and submitted on time.
  • Work closely with the People Coordinator on administration, systems and data management.
• Engagement and Culture
  • Support with internal communications, company updates, socials events and training.
  • Use people data and feedback to highlight risks and improvements.
  • Play a role in embedding values and behaviours across the everyday employee experience.

Skills & Attributes

• Strong L&D capability with experience designing practical, digital first internal learning content.
• Proven HR generalist/people partner or HR Manager experience, with creative, digital or agency environment.
• Confident handling day-to-day ER independently.
• Experience building or managing internal learning platform/knowledge hubs.
• Highly organised, delivery focused and comfortable working at pace.
• Able to balance structure with pragmatism and common sense.
• Commercially aware with a straightforward communication style.
• Experience implementing lightweight LMS or learning tools.
• Familiarity with Google Workspace.