Group Head of Tech in London

We’re looking for a proactive, strategic and forward thinking Group Head of Tech to lead the secure, efficient, and innovative use of technology across our fast‑paced social‑first creator agencies and Tech Platform Companion. This role goes beyond traditional IT - you'll be the bridge between robust infrastructure and the creative tools our teams rely on daily. From supporting real‑time content production and collaboration platforms to safeguarding client data and guiding our adoption of AI, you’ll ensure tech is always an enabler, never a blocker.

WHAT DOES GREAT LOOK LIKE?

• Strategic Leadership
  • Develop and implement the Group IT strategy aligned with the group’s business objectives which include creative services, production, creator ad‑tech, and events.
  • Partner with senior executives to drive transformation initiatives that enhance productivity, innovation, and collaboration.
  • Advise Executive team on the makeup of the BDB Group tech stack; support in the qualification, negotiation, & management of suppliers.
  • Make ongoing recommendations on evolution, ensure the business is engaged and aware of tooling, utilising it to its full extent.
  • Own the governance & compliance of the BDB Group tech stack which includes Salesforce, Hubspot, Google Suite, AWS, AI tooling, & owned tech platform Companion.
• Infrastructure & Operations
  • Oversee the management of network infrastructure, MDM, servers, cloud services, and software assets.
  • Ensure all systems are secure, reliable, and scalable to meet the demands of creative workflows (e.g. Salesforce, HubSpot, PM Tools, slack, digital asset management, high‑capacity file transfers) and client requirements.
  • Implement, communicate and maintain IT policies, procedures, and disaster recovery plans.
• Security & Compliance
  • Lead cybersecurity strategy, ensuring best practices are followed for data protection, access control, and risk management.
  • Work with development teams to ensure compliance across our platforms.
  • Conduct regular audits and pen testing of systems, vulnerability management and software to ensure compliance with industry regulations both in UK and US (e.g., GDPR, ISO 27001 if applicable).
  • Implement and oversee Zero Trust networking and Identify Management to ensure secure access for our global team regardless of their location.
  • Manage endpoint security, email security, and client data privacy standards.
  • Provide technical knowledge and support for Client RFPs and Client set up.
• IT Support & Team Management
  • Lead a team of one in London and low‑level support in the US from Office Manager and responsive IT support team to deliver timely technical assistance and onboarding/offboarding support.
  • Support a hybrid environment (99% Mac / 1% Windows), remote teams, and digital collaboration platforms (e.g. Slack, Miro, G Suite).
  • Drive a culture of innovation, learning, and service excellence within the IT team.
  • Highlight and conduct staff training sessions.
  • Manage relationships with IT service providers, software vendors, and consultants.
  • Plan, negotiate, and control the IT budget, including software licensing, hardware procurement, and SaaS subscriptions.

WHAT YOU WILL BRING

• Proven experience in a senior IT role within a creative or media agency environment.
• Proven ability to translate complex technical risks and AI into clear business language for senior leadership.
• Experience managing a wide range of creative software (SaaS) and ensuring teams aren't using unapproved tools (Shadow IT) that put client data at risk.
• Strong technical background in SaaS productivity platforms, particularly Google Workspace, Slack and Microsoft 365, along with a solid understanding of cybersecurity.
• Experienced with Zero Trust networking and providers.
• Good working knowledge of infrastructure, cloud services (e.g., AWS, Linux), and cybersecurity, with the emphasis on understanding rather than hands‑on technical delivery.
• Familiarity with creative industry tools (e.g., Adobe Creative Cloud, project management platforms and Mac‑heavy environments).
• Excellent leadership, communication, and stakeholder management skills.
• Deep understanding of compliance and data protection regulations relevant to creative industries.
• Understanding of AI tools relevant to creative workflows (e.g., Adobe Firefly, ChatGPT, Midjourney, Synthesia, Jasper, Agent etc.).
• Demonstrated ability to assess AI risks and implement governance practices.
• Beneficial but not essential: Degree in Computer Science, Information Systems, or related field preferred; relevant certifications (e.g., CISSP, ITIL, PMP) a plus.
• Familiarity with UK standards and certifications including: ISO/IEC 27001, ITIL, PRINCE2, or PMP, CISSP or similar information security qualifications.

EQUAL OPPORTUNITY

When recruiting new employees or when affording our current employees with opportunities for promotion, it means that we will:

• Recruit, develop and retain the most talented people, regardless of their background and make best use of their talents;
• Not discriminate unlawfully against any person;
• Select the best person for the job in terms of qualifications and abilities.

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