Head of Social & Channel Management Lead in London

This role is key to evolving Billion Dollar Boy's multi-market owned social capability. You will provide strategic leadership as well as operational expertise to own the systems, define and maintain standards and lead the charge in delivering high-quality, platform-native content at speed and scale, building from our creator hub model. You will develop the team and collaborate with creators to refine our approach as a next-generation social agency with creator instinct®.

What we're looking for:

• 10+ years experience in social media management, including leadership.
• Demonstrable strategic infrastructure skill in building repeatable frameworks and playbooks for consistency and quality across social platforms.
• Strong track record in delivering campaigns and managing always-on social channels for major brands.
• Proven experience managing multi-market publishing and channel governance, including editorial scheduling.
• Deep understanding of fostering longer term community engagement and advocacy and the central role creators play.
• A natural innovator; constantly at the forefront of new platforms, formats, and functionalities.

Operational Leadership

You thrive creating and refining scalable operating models and setting standards that teams want to follow. You build structure that fosters creativity, turning complexity into clarity.

Judgement and Pace

You instantly recognize quality and are able to quickly elevate content. You understand culture, platform behaviour and genuinely care about quality writing and craft.

Leading with Clarity

You are calm under pressure and direct when necessary. You build team belief, client confidence, set the tone, and raise the bar. You move fast without cutting corners.

Key Responsibilities

• Build & Scale Owned Social: Lead the evolution of our social media management capability into a category-defining, scalable operating model across brands and markets. Develop frameworks, training, and playbooks to raise standards. Provide expert client counsel.
• Evolve always-on Production: Own and refine production workflows, schedules, content pipelines, and delivery timelines for always-on social. Build systems for repeatable, faster operational practice without losing quality.
• Evolve Creator System: Advance the Creator Hub model as the engine for owned social. Optimize collaboration between creators, strategists, editors, and social managers to ensure creator input strengthens brand output.

Equal Opportunity

At Billion Dollar Boy, we don’t just accept change. We lead it. We believe that a diverse, inclusive team is the spark that ignites our best creative work. To transform how brands grow, we need the strongest convictions and the most daring perspectives. That only happens when we recruit the best talent from every possible background.

When recruiting new employees or when affording our current employees with opportunities for promotion, it means that we will:

• Recruit, develop and retain the most talented people, regardless of their background and make best use of their talents;
• Not discriminate unlawfully against any person;
• Select the best person for the job in terms of qualifications and abilities.