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For Companies At a Glance
- Tasks: Lead a team in managing customer collections and ensuring compliance while delivering top-notch service.
- Company: Join a growing financial services company with a focus on innovation and customer care.
- Benefits: Enjoy a bonus scheme, private medical coverage, hybrid working, and a personal growth fund.
- Other info: Flexible working arrangements and a commitment to employee well-being.
- Why this job: Make a real difference by supporting customers and driving strategic initiatives in a dynamic environment.
- Qualifications: Experience in collections and strong communication skills are essential for success.
The predicted salary is between 45000 - 55000 £ per year.
We are seeking a dynamic Collections Manager with a background in Financial Services to join our Operations team during an exciting phase of growth. The role involves overseeing Early Arrears and Customer Support functions, developing strategies, leading teams, and managing risk while ensuring FCA compliance and high-quality customer service.
What You'll Do
- Manage and resolve customer queries and complaints quickly and efficiently.
- Assess customer affordability and propensity to pay in line with the Consumer Duty framework.
- Maintain compliance for all agreements and review high-risk contracts for appropriate action.
- Ensure vulnerable customers receive best-practice support and that cases are moved to mainstream support where possible.
- Prepare accurate daily, weekly and monthly reports for the department and report incidents or risks in accordance with policy.
- Coach and develop the supervisory team to meet department and individual targets.
- Monitor calls and reporting to ensure compliance and quality, and work cross-functionally to meet customer needs.
- Contribute to strategy planning, analyse key indicators, and drive the collections strategy.
- Hold regular 1-to-1 meetings, provide feedback, and manage HR matters for direct reports.
- Support smooth delivery of new systems and processes.
- Conduct soft credit checks and fraud screening through Credit Reference Agencies and CIFAS.
Qualifications
- Proven experience in collections within the financial services sector.
- Strong understanding of CCA 1974, FCA regulations, and FOS procedures.
- Excellent communication and stakeholder engagement skills.
- Capability to thrive in fast-paced environments, multitask, set priorities, and meet deadlines.
- Ability to coach and develop a supervisory team.
- Basic DBS check required – no unspent convictions.
Benefits
- Discretionary bonus scheme
- Electric vehicle (EV) salary sacrifice
- Pension salary sacrifice
- Private medical coverage
- Income protection
- Hybrid working arrangement
- Employee Assistance Programme (EAP)
- Annual £200 personal growth fund
- Paid volunteering days
Billing Finance is an equal opportunity employer. We recognise that some candidates may need reasonable adjustments during the application process. Please let us know if you require any support.
Collections Manager in Northampton employer: Billing Finance
Contact Detail:
Billing Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Manager in Northampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a Collections Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on FCA regulations and CCA 1974. We want you to be able to discuss how you can ensure compliance and high-quality customer service, so practice answering questions related to these topics. Confidence is key!
✨Tip Number 3
Showcase your leadership skills! Be ready to share examples of how you've coached teams or improved processes in previous roles. We love candidates who can demonstrate their ability to develop others and drive strategy.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are ready to make an impact in our Operations team.
We think you need these skills to ace Collections Manager in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Collections Manager role. Highlight your experience in financial services and any relevant skills that match the job description. We want to see how you can bring value to our Operations team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about collections and how your background aligns with our mission at StudySmarter. Keep it engaging and personal – we love a good story!
Showcase Your Achievements: When detailing your experience, focus on specific achievements rather than just duties. Use numbers and examples to demonstrate how you've successfully managed teams or improved processes in previous roles. We’re all about results!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Billing Finance
✨Know Your Regulations
Brush up on your knowledge of the CCA 1974 and FCA regulations. Being able to discuss these confidently will show that you understand the legal framework surrounding collections, which is crucial for the role.
✨Demonstrate Customer-Centric Thinking
Prepare examples of how you've managed customer queries and complaints in the past. Highlight your ability to assess affordability and provide support to vulnerable customers, as this aligns with the Consumer Duty framework.
✨Showcase Your Leadership Skills
Think about times when you've coached or developed a team. Be ready to share specific instances where you’ve led a team to meet targets or improved processes, as this will resonate well with the expectations of the role.
✨Be Data-Driven
Familiarise yourself with key performance indicators relevant to collections. Be prepared to discuss how you’ve used data to drive strategy or improve outcomes in previous roles, as this will demonstrate your analytical skills.