At a Glance
- Tasks: Support customers daily by answering questions and providing solutions for financial health.
- Company: Billing Finance Limited, a customer-focused company with a strong emphasis on empathy.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Other info: Join a dynamic collections team with a focus on first-class outcomes.
- Why this job: Make a real difference in customers' lives while developing your communication skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 24960 - 30000 £ per year.
Billing Finance Limited is seeking a customer-focused advisor to support customers daily, answering questions and understanding arrears to provide suitable solutions for financial health.
The role emphasizes empathy, strong communication, and aiming for first-class outcomes within our collections team.
You will manage a daily queue, contact customers to discuss payments or plans, and may work with debt agencies, ensuring alignment with company policies and affordability.
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We think you need these skills to ace Arrears Resolution Specialist – Customer Care in Northampton
Customer Focus
Empathy
Strong Communication Skills
Problem-Solving Skills
Financial Understanding
Negotiation Skills
Time Management
