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- Tasks: Provide 1st and 2nd line IT support, resolving user issues via helpdesk.
- Company: Join a dynamic team at Billing Finance, a forward-thinking employer.
- Benefits: Enjoy a bonus scheme, private medical, and electric vehicle salary sacrifice options.
- Other info: Flexible working with opportunities for professional growth and development.
- Why this job: Make a real difference by solving tech problems and supporting users daily.
- Qualifications: Strong knowledge of Windows, networking, and IT support experience required.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
Working within a small team, you’ll report to our IT Manager and will take ownership of user problems via a helpdesk, perform technical diagnosis, and fix the issue either remotely or on-site. You’ll provide hybrid 1st and 2nd line technical support and will maintain a high degree of customer service, acting as the primary point of contact for user issues whilst handling a variety of complex technical problems. You will be resolving hardware, software, network, on-premises and cloud issues and will manage system administration whilst ensuring SLA compliance within an FCA regulated business.
What You’ll Do
- Act as the first point of contact for 1st and 2nd line IT issues via our helpdesk ticketing system, communicating via phone, email, Microsoft Teams, and in-person to log and prioritise incoming requests.
- Resolve 1st and 2nd line issues first time, and where not possible, escape to the relevant team members in line with helpdesk procedures.
- Administer user accounts, permissions, and security access using AD and M365 including JML.
- Image, configure, deploy and support laptops, mobile devices, peripherals, and company infrastructure.
- Diagnose and fix basic connectivity issues, e.g. Wi-Fi, DNS, and LAN/WAN problems.
- Maintain accurate records of IT assets and access rights ensuring appropriate levels of governance and compliance.
- Administer cloud (SaaS and PaaS) applications and services as well as input into new technology decisioning.
- Input into process improvements ensuring the IT dept are always achieving operational continual development.
- Supporting users in the use of technology and equipment by providing necessary training and advice.
This role will be primarily based onsite, with some hybrid working and will require you to be onsite one Saturday morning every three weeks on a rota basis.
Your Background and Experience
You’re a self-starter with excellent communication and interpersonal skills who is comfortable dealing with a wide range of stakeholders (up to our Senior Leadership team). You’ve a strong understanding of Microsoft Windows 10/11, Windows Server, AD, Microsoft 365, Azure and Entra, and knowledge of Anti-Virus and security software. You’ll have networking experience (LAN, WAN, Wi-Fi and VPN), a good understanding of PC hardware and software set-up and configuration along with experience using an ITSM (ticketing system) at an agent level. When an issue arises, you get involved and use your initiative to prioritise your work effectively under pressure and you have the ability to take a step back and analyse/understand the issue to ensure the correct next step is taken.
Benefits
- Discretionary bonus scheme
- Electric Vehicle salary sacrifice scheme
- Pension salary sacrifice scheme
- Private Medical
- Income Protection
- Employee Assistance Programme
Billing Finance is an equal opportunities employer, and we understand that for some candidates to perform their best they may need some reasonable adjustments. If we can make your application journey with us more suitable for you, please let us know and we will endeavour to help.
1st / 2nd Line Support Engineer in Northampton employer: Billing Finance Limited
Contact Detail:
Billing Finance Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st / 2nd Line Support Engineer in Northampton
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Brush up on your knowledge of Microsoft Windows, networking, and troubleshooting. You might get asked to solve a problem on the spot, so being prepared can really set you apart from other candidates.
✨Tip Number 3
Don’t underestimate the power of soft skills! Communication is key in support roles. Be ready to demonstrate how you handle difficult situations or explain complex issues in simple terms during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join our team. Let’s get you started on this journey together!
We think you need these skills to ace 1st / 2nd Line Support Engineer in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of a 1st/2nd Line Support Engineer. Highlight your experience with Microsoft Windows, AD, and any ITSM tools you've used. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since you'll be the first point of contact for users, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and maybe even share an example of how you’ve helped someone solve a tech issue in the past.
Be Specific About Your Technical Skills: List out your technical skills clearly, especially those related to hardware, software, and networking. We love seeing candidates who can diagnose and fix issues, so don’t hold back on showcasing your expertise!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at Billing Finance Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows 10/11, AD, and M365. Be ready to discuss how you've resolved similar issues in the past, as this will show your practical experience and understanding of the tools you'll be using.
✨Practice Your Communication Skills
Since you'll be the first point of contact for users, it's crucial to demonstrate excellent communication skills. Practice explaining technical concepts in simple terms, as you'll need to help users who may not be tech-savvy.
✨Familiarise Yourself with the Helpdesk System
Get to know the ITSM ticketing system that the company uses. If possible, try to find out what specific system they use and practice navigating it. This will help you feel more confident during the interview when discussing how you would manage incoming requests.
✨Show Your Problem-Solving Skills
Be prepared to walk through a few technical scenarios or problems during the interview. Think about how you would approach diagnosing and resolving issues, and be ready to explain your thought process clearly. This will highlight your analytical skills and ability to work under pressure.