Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead collections strategies and manage customer support for a dynamic finance team.
- Company: Family-owned vehicle financing company focused on customer care and innovation.
- Benefits: Discretionary bonuses, private medical, pension schemes, and electric vehicle salary sacrifice.
- Other info: Exciting growth phase with opportunities for personal and professional development.
- Why this job: Join a transformative company and make a real difference in customer financial wellbeing.
- Qualifications: Experience in financial services, strong communication, and knowledge of FCA regulations.
The predicted salary is between 45000 - 55000 ÂŁ per year.
We’re now seeking a dynamic Collections Manager with a background in Financial Services to join our Operations team at an exciting phase of growth. You’ll oversee our Early Arrears and Customer Support functions, developing innovative strategies, leading teams, and managing risk effectively. You’ll be actively involved in daily operations, ensuring we comply with FCA regulations and uphold all vulnerability principles.
What You’ll Do
- Collections Arrears Portfolio
- Ensure that customer queries and complaints are handled with speed, efficiency, and care, adhering to the highest standard possible.
- Understand customers' affordability and propensity to pay.
- All agreements are managed in a compliant manner and following the Consumer Duty framework, ensuring good customer outcomes.
- Responsible for reviewing high-risk contracts and taking appropriate operational action.
- Customer Support Team
- Maintain, ensure and wherever possible, surpass industry best practice for vulnerable customers.
- Ensure that customers are supported to the highest standard, and where possible, move cases back to mainstream support.
- Management Information Responsibility
- Ensure all daily, weekly, monthly reports from all areas within the department that you are responsible for are submitted accurately and on time.
- Report any incidents or risks to the business within policy guidelines.
- Line Management
- Coach and develop the supervisory team members to achieve department and individual targets and ensure all matters are followed up on.
- Monitor calls and reporting to ensure compliance and call quality expectations and work closely with other areas of the business to address customer needs.
- Contribute to strategy planning sessions as well as analyse key data indicators to define & develop the collections strategy.
- Schedule and follow through on all 1-2-1 regular meetings and give regular feedback.
- Involvement in all HR matters concerning direct line reports with ownership and responsibility.
- Ensure smooth delivery of any new systems and processes.
You’ll be an innovative thinker with exceptional communication skills and the ability to confidently engage with stakeholders at all levels. You thrive in fast-paced environments, excelling at multitasking, setting priorities, and meeting strict deadlines. Proven experience and a strong understanding of CCA 1974, FCA regulations, and FOS procedures are essential.
About Billing Finance
We are a privately-run, family-owned vehicle financing company based on the outskirts of Northampton who are in an exciting phase of transformation. We focus on customers with non-standard credit profiles that may not fit the automated underwriting processes of other lenders. Our mission is to help get all our people, including customers and staff “where they need to be” by “putting them at the heart of everything we do”.
Our values
- We are responsible – We are conscious of our impact on people and planet.
- We care about you – We are kind and compassionate with our customers and with each other.
- We work with you – We support financial wellbeing for our customers and the wider community.
Benefits
- Discretionary bonus scheme.
- Electric Vehicle salary sacrifice scheme.
- Pension salary sacrifice scheme.
- Private Medical.
- Income Protection.
- Employee Assistance Programme.
Billing Finance is an equal opportunities employer, and we understand that for some candidates to perform their best they may need some reasonable adjustments. If we can make your application journey with us more suitable for you, please do let us know and we will endeavour to help.
Collections Manager employer: Billing Finance Limited
Contact Detail:
Billing Finance Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a Collections Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Since Billing Finance is all about putting customers at the heart of everything, think about how your experience aligns with that mission and be ready to share examples during your chat.
✨Tip Number 3
Showcase your innovative thinking! During interviews, highlight any creative strategies you've implemented in previous roles that improved collections or customer support. This will demonstrate your ability to lead teams and manage risk effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our exciting transformation at Billing Finance.
We think you need these skills to ace Collections Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Collections Manager role. Highlight your experience in financial services, especially around compliance and customer support. We want to see how your skills align with our mission of putting customers at the heart of everything we do.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of how you've managed collections or supported vulnerable customers in the past. We love hearing your story!
Showcase Your Communication Skills: As a Collections Manager, communication is key. In your application, demonstrate your ability to engage with stakeholders at all levels. Whether it's through your CV or cover letter, let us see your exceptional communication skills in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our exciting journey!
How to prepare for a job interview at Billing Finance Limited
✨Know Your Regulations
Make sure you brush up on the CCA 1974 and FCA regulations before your interview. Being able to discuss these confidently will show that you understand the legal framework you'll be working within, which is crucial for a Collections Manager.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you coached team members or improved performance. This will demonstrate your ability to manage and develop your team effectively.
✨Understand Customer Needs
Be ready to discuss how you would handle customer queries and complaints, especially for vulnerable customers. Highlight your approach to ensuring good customer outcomes and how you would maintain compliance with the Consumer Duty framework.
✨Data-Driven Decision Making
Familiarise yourself with key performance indicators relevant to collections management. Be prepared to talk about how you would use data to inform strategy and improve operations, as this role involves a lot of reporting and analysis.