Medallia Platform Engineer in London

Who are we?Billigence is a boutique data consultancy with global outreach & clientele, transforming the way organizations work with data. We leverage proven, cutting-edge technologies to design, tailor, and implement advanced Business Intelligence solutions with high added value across a wide range of applications from process digitization through to Cloud Data Warehousing, Visualisation, Data Science and Engineering, or Data Governance. Headquartered in Sydney, Australia with offices around the world, we help clients navigate difficult business conditions, remove inefficiencies, and enable scalable adoption of analytics culture.About the roleWe are looking for an experienced Medallia Platform Engineer to administer, configure and support the Medallia customer experience platform for an enterprise client.You will be the go-to platform expert across business and IT teams, owning changes, troubleshooting and support end to end, from survey configuration through to the data pipelines that feed the platform.Contract:12 months, Outside IR35Location:Remote, open to candidates based in EuropeWhat you’ll doAdminister and configure the Medallia platform, including creating, modifying and maintaining reports, dashboards, KPIs and visualisationsConfigure, test and deploy customer surveys and feedback programmesManage Medallia Digital properties, intercepts, tagging and digital experience configurationsGather requirements, carry out impact assessments and provide business analysis supportTroubleshoot platform, reporting, data and integration issues across business and IT teamsProvide full support for the SaaS application and its underlying ETL/ELT pipelines in Microsoft Fabric and IBM DataStage, working independently and coordinating troubleshooting with other IT teamsDevelop and maintain HTML, CSS, JavaScript and script-based configurations and enhancementsPerform data validation and root-cause analysis, and support SQL and database investigations where requiredActively share knowledge, including keeping the Confluence knowledge base up to date in a structured, LLM-friendly formatWhat you’ll needProven, hands-on experience administering and configuring the Medallia platformExperience configuring Medallia surveys, reporting and Medallia DigitalExperience supporting ETL/ELT pipelines, ideally in Microsoft Fabric and/or IBM DataStageStrong SQL skills for data validation and root-cause analysisWorking knowledge of HTML, CSS and JavaScriptExperience gathering requirements and carrying out impact assessments with business stakeholdersStrong communication skills and the ability to work across technical and business teamsThe ability to work independently and hit the ground runningImportantPrior hands-on experience with Medallia is essential. Candidates without direct Medallia platform experience will not be considered.Desirable experienceExperience with Atlassian RovoExperience building MCP (Model Context Protocol) servers is a big plusExperience building AI solutions with ADK (Agent Development Kit) is highly valuedWhat success looks likeAll assigned development tasks delivered through to completionAt least one knowledge base article created or updated every monthInclusion and equal opportunitiesWe are always on the lookout for talented individuals to join our team at Billigence. We are an equal-opportunity and inclusive employer and are committed to creating an inclusive environment for all applicants and employees. We will consider all applicants for employment without regard to race, ethnicity, national origin, religion, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status.Information collected and processed as part of your Billigence profile and any job applications you submit will be handled in accordance with Billigence’s privacy policy.