Who are we?Billigence is a boutique data consultancy with global outreach & clientele, transforming the way organizations work with data. We leverage proven, cutting-edge technologies to design, tailor, and implement advanced Business Intelligence solutions with high added value across a wide range of applications from process digitization through to Cloud Data Warehousing, Visualisation, Data Science and Engineering, or Data Governance. Headquartered in Sydney, Australia with offices around the world, we help clients navigate difficult business conditions, remove inefficiencies, and enable scalable adoption of analytics culture.About the roleWe are looking for an experienced DevOps Medallia Expert to develop, configure and support the Medallia customer experience platform for an enterprise client.This is a hands-on application development role with a strong JavaScript focus. You will build and maintain platform configurations and enhancements, and own operational support end to end, from surveys and digital experience through to the ETL/ELT pipelines that feed the platform.Contract: 12 months, Outside IR35Location: Remote, open to candidates based in EuropeWhat you'll doDevelop and maintain JavaScript, HTML, CSS and script-based configurations and enhancements for the Medallia platformAdminister and configure the Medallia platform, including creating, modifying and maintaining reports, dashboards, KPIs and visualisationsConfigure, test and deploy customer surveys and feedback programmesManage Medallia Digital properties, intercepts, tagging and digital experience configurationsGather requirements, carry out impact assessments and provide business analysis supportTroubleshoot platform, reporting, data and integration issues across business and IT teamsProvide full support for the SaaS application and its underlying ETL/ELT pipelines in Microsoft Fabric and IBM DataStage, working independently and coordinating troubleshooting with other IT teamsPerform data validation and root-cause analysis, and support SQL and database investigations where requiredActively share knowledge, including keeping the Confluence knowledge base up to date in a structured, LLM-friendly formatWhat you'll needProven, hands-on experience with the Medallia platform, including administration and configurationStrong JavaScript skills, with working knowledge of HTML, CSS and scriptingApplication development experience, ideally in a DevOps or platform support environmentExperience with Medallia surveys, reporting and Medallia DigitalExperience supporting ETL/ELT pipelines, ideally in Microsoft Fabric and/or IBM DataStageStrong SQL skills for data validation and root-cause analysisThe ability to own issues end to end and coordinate troubleshooting across business and IT teamsClear documentation habits and a commitment to knowledge sharingThe ability to work independently and hit the ground runningImportantPrior hands-on experience with Medallia is essential. Candidates without direct Medallia platform experience will not be considered.Desirable experienceExperience with Atlassian RovoExperience building MCP (Model Context Protocol) servers is a big plusExperience building AI solutions with ADK (Agent Development Kit) is highly valuedWhat success looks likeAll assigned development tasks delivered through to completionAt least one knowledge base article created or updated every monthInclusion and equal opportunitiesWe are always on the lookout for talented individuals to join our team at Billigence. We are an equal-opportunity and inclusive employer and are committed to creating an inclusive environment for all applicants and employees. We will consider all applicants for employment without regard to race, ethnicity, national origin, religion, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status.Information collected and processed as part of your Billigence profile and any job applications you submit will be handled in accordance with Billigence's privacy policy.
DevOps Medallia Expert in London employer: Billigence
Billigence is an exceptional employer that fosters a collaborative and supportive consultancy culture, making it an ideal place for experienced Data Architects to thrive. With a focus on employee growth and development, the company offers opportunities to work on transformative projects that leverage cutting-edge technologies in a dynamic global environment. Located in Sydney, Australia, Billigence not only provides a vibrant work atmosphere but also encourages meaningful contributions to data-driven decision-making across diverse industries.
