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- Tasks: Lead the design and operation of Experian's Security Services Management Program.
- Company: Experian is a global data and technology company transforming opportunities for people and businesses.
- Benefits: Enjoy a people-first culture, work-life balance, and recognition in a top workplace.
- Why this job: Join a dynamic team driving security innovation with global impact and collaboration.
- Qualifications: Experience in security frameworks, process development, and strong communication skills required.
- Other info: Experian values diversity and offers an inclusive environment for all employees.
The predicted salary is between 48000 - 84000 £ per year.
1 day ago Be among the first 25 applicants
Experian Global Security Office are looking for a Global Security Service Management Lead to aid , along with the Global CISO Programs Director you will support the design, implementation, and operation of the Experian Security Services Management Program (Hub).
The goals of the Service Management Hub are to ensure Experian Global Security Office services are understood internally and by our customers, and optimized. The goals include driving service clarity, coverage, tool standardisation, performance, cost management, and automation.
Also, the Global Senior Security Service Management Lead will lead important projects within the Service Management Hub including the Net Promoter Score Program, Service Owner Training & Toolkit, Service Owner Attestation processes, and working with service owners to improve process documentation, customer-facing sites, and performance metrics.
Reporting directly to the VP of Global CISO Programs you will assist with
- Executive security presentation materials for the Global CISO
- Global Security Metrics & Reporting
- Global Security Project Management Office
- Global Security Service Management Hub
You will have opportunities to work across a global team to implement the strategy of the Experian Global Security Office.
- Net Promoter Score: Run NPS surveys twice yearly on in-scope security services, providing feedback, and assisting service owners with improvement planning.
- EGSO SharePoint site: Manage the EGSO Sharepoint site, delivering a standardized framework for customer engagement and excellent documentation around security services.
- Service Owner Accountability: Guide security service owner accountability through training, maintenance of a Service Owner Toolkit, and consultation with service owners.
- Service Cost Estimation: Improve cost estimation processes through work with service owners to understand the cost of services, and how strategic programs will positively improve cost over time
- Performance Metrics: Develop and implement uniform metrics for diverse service types, including requestable, non-requestable, tool-based, and process-based services.
About Experian
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Experience And Skills
- Experience in security frameworks and process development, Working knowledge of NIST Cybersecurity Framework
- Experience building or working with service catalogues
- Background working in Information Security Governance, IT Security Audit, Assessment, or similar experience
- Experience with NPS programmes & analytics
- Experience presenting security / operational ideas and updates, and tailor communication of technically complex issues to different audiences including senior partners.
- Process-driven, and focused on automation and efficiency to improve programs.
- Knowledge of industry standards and frameworks like NIST 800, NIST Cybersecurity Framework, Cybersecurity Maturity Model Certification, Risk Management Framework (RMF), Authority to Operate (ATO), DoD, FedRAMP, etc
- Experienced with use of collaboration tools such SharePoint, Confluence and Salesforce
Additional Information
Our uniqueness is that we celebrate yours. Experian\’s culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering… the list goes on. Experian\’s people first approach is award-winning; World\’s Best Workplaces 2024 (Fortune Top 25), Great Place To Work in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian\’s DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Experian Careers – Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other, Information Technology, and Management
Referrals increase your chances of interviewing at BillFixers (acquired by Experian) by 2x
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Global Security Service Management Lead employer: BillFixers (acquired by Experian)
Contact Detail:
BillFixers (acquired by Experian) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Security Service Management Lead
✨Tip Number 1
Familiarise yourself with the NIST Cybersecurity Framework, as it's a key requirement for this role. Understanding its principles will not only help you in interviews but also demonstrate your commitment to security best practices.
✨Tip Number 2
Network with professionals in the information security field, especially those who have experience with service management hubs. Engaging in discussions can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your experience with Net Promoter Score (NPS) programmes. Be ready to share specific examples of how you've used feedback to drive improvements in service delivery.
✨Tip Number 4
Showcase your ability to present complex security concepts clearly. Practice explaining technical issues in simple terms, as this skill is crucial for communicating with diverse audiences, including senior management.
We think you need these skills to ace Global Security Service Management Lead
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Global Security Service Management Lead position. Tailor your application to highlight relevant experience in security frameworks, process development, and service management.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with NIST Cybersecurity Framework, service catalogues, and any previous roles in Information Security Governance. Use specific examples to demonstrate your skills and achievements.
Craft a Compelling Cover Letter: Your cover letter should not only express your interest in the role but also explain how your background aligns with Experian's goals. Mention your familiarity with performance metrics and automation, as these are key aspects of the job.
Proofread and Edit: Before submitting your application, take the time to proofread your documents. Check for spelling and grammatical errors, and ensure that your formatting is consistent. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at BillFixers (acquired by Experian)
✨Understand the Security Frameworks
Familiarise yourself with key security frameworks like NIST Cybersecurity Framework and Cybersecurity Maturity Model Certification. Be prepared to discuss how these frameworks can be applied in the role and how they relate to service management.
✨Showcase Your Process Development Skills
Highlight your experience in developing security processes and service catalogues. Be ready to provide examples of how you've improved efficiency and automation in previous roles, as this is crucial for the position.
✨Prepare for Metrics and Reporting Discussions
Since the role involves developing performance metrics, come equipped with ideas on how to measure success in security services. Think about uniform metrics for different service types and be ready to discuss your approach.
✨Tailor Your Communication Style
You’ll need to present complex security concepts to various audiences, including senior partners. Practice explaining technical issues in simple terms and be prepared to adapt your communication style based on your audience.
