At a Glance
- Tasks: Welcome guests and ensure exceptional service at our historic hotel.
- Company: Join the charming Billesley Manor Hotel & Spa, steeped in Shakespearean heritage.
- Benefits: Enjoy free meals, discounts, travel perks, and a supportive work environment.
- Other info: Immediate start available; perfect for students seeking flexible weekend work.
- Why this job: Be part of a team that values your growth and creativity in hospitality.
- Qualifications: Outgoing personality and a passion for customer service.
The predicted salary is between 12.71 - 12.71 £ per hour.
Receptionist - Birmingham
12.71 per hour
Location Description: Billesley Manor Hotel & Spa is a historic 4-star country house hotel set within 11 acres of landscaped gardens in the heart of Shakespeare’s countryside. Steeped in heritage and closely linked to William Shakespeare, the manor blends traditional charm with modern comfort, offering stylish bedrooms, a tranquil spa and wellness facilities, and a relaxing countryside setting. Its rich history, beautiful grounds, and focus on relaxation and hospitality provides a unique experience for both leisure and business guests.
We are on the hunt for an outgoing Receptionist to continue the work of our excellent Front Office team. As you grow in the role, you’ll become a fount of knowledge on the heritage of our unique properties as well as the quality of our food and drink, which you’ll use to keep customers informed and enlightened during their stay. And as you make the role your own, you’ll be nurtured and developed with considered career progression to ensure you flourish within our team.
- Welcome all guests and customers to the hotel with exceptional service, including seamless guest check-in and check-out processes.
- Adhere to hotel and company cash and credit handling procedures, promptly reporting any discrepancies to supervisors or managers.
- Stay informed about hotel occupancy to optimise room sales.
- Seize commercial opportunities by upselling within the department.
- Ensure accurate posting of charges with supporting documentation for guest accounts.
- Handle reservations in accordance with company and brand standards.
- Contribute innovative ideas for department and hotel enhancement.
- Maintain equipment safety and adhere to company guidelines and risk assessments.
- Foster positive working relationships with colleagues across the department and hotel.
Benefits:
- Free Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.
- Food & Beverage Discounts: Enjoy mouthwatering discounts at our restaurants and bars.
- Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts at our hotels.
- Explore by Marriott Bonvoy: Take advantage of fantastic Team Member travel rates across Marriott International hotels worldwide, as well as discounts on food and beverage, spa treatments, and retail.
- Refer a Friend Scheme: Spread the word and reap the rewards with our Refer a Friend Scheme, where you can share the greatness of TROO Hospitality and enjoy bonuses for every new recruit.
- Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs.
Weekend Receptionist - Immediate Start Weekend Receptionist - Immediate Start in Stratford-upon-Avon employer: Billesley Manor Hotel & Spa
Billesley Manor Hotel & Spa is an exceptional employer, offering a unique blend of historic charm and modern comfort in the heart of Shakespeare's countryside. With a strong focus on employee development, you will have opportunities for career progression while enjoying benefits such as free meals on duty, exclusive travel discounts, and a supportive work culture that prioritises your well-being. Join our dedicated team and be part of a rewarding hospitality experience that values both guests and staff alike.
Contact Details:
Billesley Manor Hotel & Spa Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Receptionist - Immediate Start Weekend Receptionist - Immediate Start in Stratford-upon-Avon
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Billesley Manor Hotel & Spa and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Weekend Receptionist - Immediate Start Weekend Receptionist - Immediate Start in Stratford-upon-Avon
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Billesley Manor Hotel & Spa that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Billesley Manor Hotel & Spa.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Billesley Manor Hotel & Spa get a sense of who you are beyond your experience!
How to prepare for a job interview at Billesley Manor Hotel & Spa
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Billesley Manor Hotel & Spa and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
