Receptionist - Birmingham Receptionist 12.71 per hour Location Description Billesley Manor Hotel & Spa is a historic 4-star country house hotel set within 11 acres of landscaped gardens in the heart of Shakespeare’s countryside. Steeped in heritage and closely linked to William Shakespeare, the manor blends traditional charm with modern comfort, offering stylish bedrooms, a tranquil spa and wellness facilities, and a relaxing countryside setting. Its rich history, beautiful grounds, and focus on relaxation and hospitality provides a unique experience for both leisure and business guests. We are on the hunt for an outgoing Receptionist to continue the work of our excellent Front Office team. As you grow in the role, you’ll become a fount of knowledge on the heritage of our unique properties as well as the quality of our food and drink, which you’ll use to keep customers informed and enlightened during their stay. And as you make the role your own, you’ll be nurtured and developed with considered career progression to ensure you flourish within our team. Welcome all guests and customers to the hotel with exceptional service, including seamless guest check-in and check-out processes. ~ Adhere to hotel and company cash and credit handling procedures, promptly reporting any discrepancies to supervisors or managers. ~ Stay informed about hotel occupancy to optimise room sales. ~ Seize commercial opportunities by upselling within the department. ~ Ensure accurate posting of charges with supporting documentation for guest accounts. ~ Handle reservations in accordance with company and brand standards. ~ Contribute innovative ideas for department and hotel enhancement. ~ Maintain equipment safety and adhere to company guidelines and risk assessments. ~ Foster positive working relationships with colleagues across the department and hotel. Free Meals on Duty : Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours. Food & Beverage Discounts : Enjoy mouthwatering discounts at our restaurants and bars. Employee Discount Rates : As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts at our hotels. Explore by Marriott Bonvoy : Take advantage of fantastic Team Member travel rates across Marriott International hotels worldwide, as well as discounts on food and beverage, spa treatments, and retail. Refer a Friend Scheme : Spread the word and reap the rewards with our Refer a Friend Scheme, where you can share the greatness of TROO Hospitality and enjoy bonuses for every new recruit. Employee Assistance Programme : We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs.
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Billesley Manor Hotel & Spa Recruitment Team
