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- Tasks: Welcome guests with exceptional service and ensure a seamless check-in and check-out experience.
- Company: Join the vibrant team at Billesley Manor Hotel and Spa, known for its friendly atmosphere.
- Benefits: Enjoy fantastic discounts, a pension scheme, and free meals on duty.
- Why this job: Be the face of hospitality, making every guest's experience memorable and special.
- Qualifications: Previous customer service experience and strong communication skills are preferred.
- Other info: Opportunities for career growth and development in a supportive environment.
The predicted salary is between 20000 - 30000 £ per year.
Responsibilities
- Welcome all guests and customers to the hotel with exceptional service, including seamless guest check-in and check-out processes.
- Uphold the highest standards of service throughout the guests' stay.
- Adhere to hotel and company cash and credit handling procedures, promptly reporting any discrepancies to supervisors or managers.
- Stay informed about hotel occupancy to optimise room sales.
- Seize commercial opportunities by upselling within the department.
- Ensure accurate posting of charges with supporting documentation for guest accounts.
- Handle reservations in accordance with company and brand standards.
- Contribute innovative ideas for department and hotel enhancement.
- Maintain equipment safety and adhere to company guidelines and risk assessments.
- Address customer queries or concerns with professionalism and efficiency.
- Provide support to guests with inquiries, luggage, and booking services when needed.
Qualifications
- Previous experience in a hospitality or customer service role preferred.
- Strong communication and interpersonal skills.
- Ability to multitask and prioritise tasks in a fast-paced environment.
- Proficiency in handling cash and credit transactions.
- Knowledge of reservation systems is advantageous.
- Commitment to delivering outstanding guest experiences.
We are on the hunt for an outgoing Receptionist to continue the work of our excellent Front Office team at our Billesley Manor Hotel and Spa. Sound like you? If so, you'll be brimming with the friendliness and warmth that TROO is famous for, and capable of energising our front of house operations with your infectious enthusiasm. You'll be well-turned out, highly-motivated and brimming with confidence, which you'll use to go above and beyond in making each guests' experience truly special. As you grow in the role, you'll become a fount of knowledge on the heritage of our unique properties as well as the quality of our food and drink, which you'll use to keep customers informed and enlightened during their stay. You'll be the first and last face many of our visitors encounter, effortlessly reflecting our values of Loyalty, Integrity, Versatility and Excellence. And as you make the role your own, you'll be nurtured and developed with considered career progression to ensure you flourish within our team.
Benefits
- Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability.
- Heroic Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs.
- Fantastic Food & Beverage Discounts: Enjoy mouthwatering discounts at our partnered restaurants and bars.
- Mind-Blowing Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts.
- Refer a Friend Scheme: Spread the word and reap the rewards with our Refer a Friend Scheme.
- Long Service Incentives: Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
- Meals on Duty: Fuel your success with free meals on duty.
Receptionist - Birmingham employer: Billesley Manor Hotel & Spa
Contact Detail:
Billesley Manor Hotel & Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Birmingham
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the services, amenities, and local attractions. This way, when you chat with guests, you can provide them with insider tips and make their stay even more enjoyable.
✨Tip Number 2
Practice your communication skills! Role-play with friends or family to boost your confidence in handling guest queries and concerns. The more comfortable you are, the better you'll be at creating that warm, welcoming atmosphere we all love.
✨Tip Number 3
Show off your multitasking abilities! In a fast-paced environment like ours, being able to juggle tasks is key. Try setting up mock scenarios where you handle check-ins, answer calls, and assist guests simultaneously to sharpen those skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our fantastic team at TROO Hospitality. We can't wait to see what you've got!
We think you need these skills to ace Receptionist - Birmingham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the friendly and warm side of you that matches our TROO values. Don’t be afraid to show us how you can energise our front of house operations.
Tailor Your Experience: Make sure to highlight any previous experience in hospitality or customer service. We’re looking for someone who can handle cash and credit transactions with ease, so mention any relevant skills or systems you’ve worked with before.
Be Professional Yet Approachable: Your written application should reflect professionalism while also being approachable. Use a friendly tone that shows you’re ready to address customer queries and concerns with efficiency and warmth.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role.
How to prepare for a job interview at Billesley Manor Hotel & Spa
✨Know the Hotel Inside Out
Before your interview, make sure to research Billesley Manor Hotel and Spa thoroughly. Familiarise yourself with its history, services, and any recent news. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went above and beyond for a guest. This will demonstrate your commitment to delivering outstanding guest experiences.
✨Practice Multitasking Scenarios
As a receptionist, you'll need to juggle multiple tasks at once. During the interview, be ready to discuss how you prioritise tasks in a fast-paced environment. You might even want to practice some role-play scenarios to showcase your ability to handle various responsibilities seamlessly.
✨Emphasise Your Enthusiasm
The job calls for someone who is outgoing and brimming with enthusiasm. Make sure to convey your passion for hospitality during the interview. Share why you love working in this field and how you can energise the front office operations with your positive attitude.
