At a Glance
- Tasks: Lead and inspire a team to elevate guest experiences and drive hotel success.
- Company: Historic 4-star Billesley Manor Hotel & Spa in Shakespeare’s countryside.
- Benefits: Free meals, leisure club membership, travel discounts, and long service incentives.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Join a passionate team and create unforgettable experiences in a stunning setting.
- Qualifications: Experience in hospitality management with strong leadership and business skills.
The predicted salary is between 37800 - 46200 £ per year.
Billesley Manor Hotel & Spa is a historic 4-star country house hotel set within 11 acres of landscaped gardens in the heart of Shakespeare’s countryside. Steeped in heritage and closely linked to William Shakespeare, the manor blends traditional charm with modern comfort, offering stylish bedrooms, a tranquil spa and wellness facilities, and a relaxing countryside setting. Its rich history, beautiful grounds, and focus on relaxation and hospitality provides a unique experience for both leisure and business guests.
The Role
We are seeking an experienced General Manager to lead and inspire our team, elevate guest experiences, and drive financial performance. As the General Manager, you will be the driving force behind the success of the hotel. You will oversee all operations, ensuring that our guests receive exceptional service while maintaining high standards of efficiency and profitability. This role requires a strong leader with a passion for hospitality, sustainability, a keen eye for detail, and a commitment to delivering an unforgettable and inspirational experience.
Key Responsibilities
- Oversee day-to-day operations across hotel functions (rooms, F&B, spa, events, maintenance, housekeeping).
- Develop and execute revenue growth strategies, pricing, and promotional partnerships.
- Manage budgeting, forecasting, and cost control to ensure profitability.
- Set and uphold high standards of guest service, handling concerns promptly and personally.
- Lead and nurture a high-performing team, including recruitment, development, performance management, and fostering a positive culture.
- Maintain product consistency and implement quality control procedures.
- Ensure full compliance with health, safety, licensing, and regulatory standards.
- Ensure full compliance to brand standards.
- Cultivate relationships with local businesses, travel agents, and the community.
- Deliver regular performance reports on financials, occupancy, and guest satisfaction metrics.
Role Requirements
- Previous experience in the hospitality industry as a General Manager or similar role.
- Great leadership skills with the ability to inspire others.
- Strong business and financial acumen, with a passion for team and guests.
- An ability to influence and negotiate at all levels.
- Knowledge & understanding of all department operations.
- Understanding of the hospitality industry, including current demands & trends would be an advantage.
Troo Benefits
- Free Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.
- Free Leisure Club Membership: Because we know your well-being is important.
- Food & Beverage Discounts: Enjoy mouthwatering discounts at our restaurants and bars.
- Employee Discount Rates: Exclusive access to unbeatable travel discounts at our hotels.
- Explore by Marriott Bonvoy: Fantastic Team Member travel rates across Marriott International hotels worldwide.
- Refer a Friend Scheme: Share the greatness of TROO Hospitality and enjoy bonuses for every new recruit.
- Long Service Incentives: Special rewards and recognition for your loyalty over the years.
- Employee Assistance Programme: Support and guidance when life throws its curveballs.
General Manager - Birmingham employer: Billesley Manor Hotel & Spa
Billesley Manor Hotel & Spa is an exceptional employer that values its team members, offering a supportive and dynamic work environment where loyalty and integrity are at the forefront. Employees benefit from opportunities for growth within the hospitality industry, all while working in a stunning historic setting that enhances the overall experience. Join us to be part of a dedicated team that prides itself on excellence and delivering outstanding service to our guests.
Contact Details:
Billesley Manor Hotel & Spa Recruitment Team
