At a Glance
- Tasks: Welcome guests with exceptional service and ensure a memorable stay.
- Company: Historic 4-star hotel blending charm with modern comfort in Shakespeare’s countryside.
- Benefits: Free meals, leisure club membership, travel discounts, and employee assistance programme.
- Other info: Opportunities for career growth and recognition for dedication.
- Why this job: Join a vibrant team and create unforgettable experiences for guests.
- Qualifications: Customer service experience and strong communication skills preferred.
The predicted salary is between 20000 - 25000 £ per year.
Billesley Manor Hotel & Spa is a historic 4-star country house hotel set within 11 acres of landscaped gardens in the heart of Shakespeare’s countryside. Steeped in heritage and closely linked to William Shakespeare, the manor blends traditional charm with modern comfort, offering stylish bedrooms, a tranquil spa and wellness facilities, and a relaxing countryside setting. Its rich history, beautiful grounds, and focus on relaxation and hospitality provides a unique experience for both leisure and business guests.
We are on the hunt for an outgoing Receptionist to continue the work of our excellent Front Office team. You’ll be brimming with the friendliness and warmth that TROO is famous for, and capable of energising our front of house operations with your infectious enthusiasm. You’ll be well‑turned out, highly‑motivated and brimming with confidence, which you’ll use to go above and beyond in making each guests’ experience truly special.
As you grow in the role, you’ll become a fount of knowledge on the heritage of our unique properties as well as the quality of our food and drink, which you’ll use to keep customers informed and enlightened during their stay. You’ll be the first and last face many of our visitors encounter, effortlessly reflecting our values of Loyalty, Integrity, Versatility and Excellence. And as you make the role your own, you’ll be nurtured and developed with considered career progression to ensure you flourish within our team.
Key Responsibilities:- Welcome all guests and customers to the hotel with exceptional service, including seamless guest check‑in and check‑out processes.
- Uphold the highest standards of service throughout the guests' stay.
- Adhere to hotel and company cash and credit handling procedures, promptly reporting any discrepancies to supervisors or managers.
- Stay informed about hotel occupancy to optimise room sales.
- Seize commercial opportunities by upselling within the department.
- Ensure accurate posting of charges with supporting documentation for guest accounts.
- Handle reservations in accordance with company and brand standards.
- Contribute innovative ideas for department and hotel enhancement.
- Maintain equipment safety and adhere to company guidelines and risk assessments.
- Address customer queries or concerns with professionalism and efficiency.
- Provide support to guests with inquiries, luggage, and booking services when needed.
- Foster positive working relationships with colleagues across the department and hotel.
- Previous experience in a hospitality or customer service role preferred.
- Strong communication and interpersonal skills.
- Ability to multitask and prioritise tasks in a fast‑paced environment.
- Proficiency in handling cash and credit transactions.
- Knowledge of reservation systems is advantageous.
- Commitment to delivering outstanding guest experiences.
- Free Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.
- Free Leisure Club Membership: Because we know your well being is important.
- Food & Beverage Discounts: Enjoy mouthwatering discounts at our restaurants and bars.
- Employee Discount Rates: Exclusive access to unbeatable travel discounts at our hotels.
- Explore by Marriott Bonvoy: Fantastic Team Member travel rates across Marriott International hotels worldwide, as well as discounts on food and beverage, spa treatments, and retail.
- Refer a Friend Scheme: Share the greatness of TROO Hospitality and enjoy bonuses for every new recruit.
- Long Service Incentives: Special rewards and recognition for your loyalty over the years.
- Employee Assistance Programme: Support and guidance when life throws its curveballs.
Receptionist in Alcester employer: Billesley Manor Hotel & Spa
Billesley Manor Hotel & Spa is an exceptional employer, offering a unique blend of historic charm and modern comfort in the heart of Shakespeare's countryside. With a strong focus on employee well-being, we provide free meals on duty, leisure club memberships, and exclusive travel discounts, all within a supportive work culture that encourages personal growth and career progression. Join our dedicated team and be part of a hospitality experience that values loyalty, integrity, versatility, and excellence.
Contact Details:
Billesley Manor Hotel & Spa Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Alcester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Billesley Manor Hotel & Spa. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Billesley Manor Hotel & Spa
Don't be shy about reaching out to Billesley Manor Hotel & Spa directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist in Alcester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Billesley Manor Hotel & Spa and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Billesley Manor Hotel & Spa
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
