At a Glance
- Tasks: Lead and inspire a team to elevate guest experiences and drive hotel success.
- Company: Historic 4-star hotel blending charm with modern comfort in Shakespeare’s countryside.
- Benefits: Free meals, leisure club membership, travel discounts, and employee assistance programme.
- Other info: Join a supportive culture focused on well-being and professional development.
- Why this job: Make a real impact in hospitality while enjoying fantastic perks and career growth.
- Qualifications: Experience in hospitality management and strong leadership skills required.
The predicted salary is between 39600 - 48400 £ per year.
Billesley Manor Hotel & Spa is a historic 4-star country house hotel set within 11 acres of landscaped gardens in the heart of Shakespeare’s countryside. Steeped in heritage and closely linked to William Shakespeare, the manor blends traditional charm with modern comfort, offering stylish bedrooms, a tranquil spa and wellness facilities, and a relaxing countryside setting. Its rich history, beautiful grounds, and focus on relaxation and hospitality provides a unique experience for both leisure and business guests.
The Role
We are seeking an experienced General Manager to lead and inspire our team, elevate guest experiences, and drive financial performance. As the General Manager, you will be the driving force behind the success of the hotel. You will oversee all operations, ensuring that our guests receive exceptional service while maintaining high standards of efficiency and profitability. This role requires a strong leader with a passion for hospitality, sustainability, a keen eye for detail, and a commitment to delivering an unforgettable and inspirational experience.
Key Responsibilities
- Oversee day-to-day operations across hotel functions (rooms, F&B, spa, events, maintenance, housekeeping).
- Develop and execute revenue growth strategies, pricing, and promotional partnerships.
- Manage budgeting, forecasting, and cost control to ensure profitability.
- Set and uphold high standards of guest service, handling concerns promptly and personally.
- Lead and nurture a high-performing team, including recruitment, development, performance management, and fostering a positive culture.
- Maintain product consistency and implement quality control procedures.
- Ensure full compliance with health, safety, licensing, and regulatory standards.
- Ensure full compliance to brand standards.
- Cultivate relationships with local businesses, travel agents, and the community.
- Deliver regular performance reports on financials, occupancy, and guest satisfaction metrics.
Role Requirements
- Previous experience in the hospitality industry as a General Manager or similar role.
- Great leadership skills with the ability to inspire others.
- Strong business and financial acumen, with a passion for team and guests.
- An ability to influence and negotiate at all levels.
- Knowledge & understanding of all department operations.
- Understanding of the hospitality industry, including current demands & trends would be an advantage.
Benefits
- Free Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.
- Free Leisure Club Membership: Because we know your well-being is important.
- Food & Beverage Discounts: Enjoy mouthwatering discounts at our restaurants and bars.
- Employee Discount Rates: Exclusive access to unbeatable travel discounts at our hotels.
- Explore by Marriott Bonvoy: Fantastic Team Member travel rates across Marriott International hotels worldwide, as well as discounts on food and beverage, spa treatments, and retail.
- Refer a Friend Scheme: Share the greatness of TROO Hospitality and enjoy bonuses for every new recruit.
- Long Service Incentives: Special rewards and recognition for your loyalty over the years.
- Employee Assistance Programme: Support and guidance when life throws its curveballs.
General Manager in Alcester employer: Billesley Manor Hotel & Spa
Billesley Manor Hotel & Spa is an exceptional employer that values its team members, offering a supportive and dynamic work environment where loyalty and integrity are at the forefront. Employees benefit from opportunities for growth within the hospitality industry, all while working in a stunning historic setting that enhances the overall experience. Join us to be part of a dedicated team that prides itself on excellence and delivering outstanding service to our guests.
Contact Details:
Billesley Manor Hotel & Spa Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Alcester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Billesley Manor Hotel & Spa. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Billesley Manor Hotel & Spa
Don't be shy about reaching out to Billesley Manor Hotel & Spa directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager in Alcester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Billesley Manor Hotel & Spa and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Billesley Manor Hotel & Spa
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
