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- Tasks: Lead a dynamic customer support team and ensure top-notch service delivery.
- Company: Established engineering company in Alfreton with a strong reputation.
- Benefits: Competitive salary, supportive work environment, and career advancement opportunities.
- Why this job: Make a real difference by leading a team that values customer satisfaction.
- Qualifications: Experience in customer support management and strong people skills required.
- Other info: Monday to Friday role with a focus on teamwork and excellence.
The predicted salary is between 36000 - 60000 £ per year.
An established engineering company in Alfreton is seeking a Customer Support Supervisor/Team Lead to manage its customer support and administration team. This vital role ensures high standards of service and supports operations.
Candidates should have:
- Experience managing customer support functions
- Strong people management skills
- Proficiency in Microsoft Office
The working hours are Monday to Friday, 8 AM to 5 PM.
Hands-on Customer Support Team Lead | Engineering Ops employer: Bill Truran Productions LLC
Contact Detail:
Bill Truran Productions LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hands-on Customer Support Team Lead | Engineering Ops
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering sector and let them know you're on the hunt for a Customer Support Team Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer support management. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience and how you handle team dynamics.
✨Tip Number 3
Showcase your skills! When you get the chance, highlight your proficiency in Microsoft Office during interviews. Maybe even bring examples of reports or presentations you've created to demonstrate your capabilities.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Hands-on Customer Support Team Lead | Engineering Ops
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing customer support functions. We want to see how you've led teams and improved service standards, so don’t hold back on those achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Support Team Lead role. Share specific examples of your people management skills and how you’ve tackled challenges in the past.
Showcase Your Microsoft Office Skills: Since proficiency in Microsoft Office is key for this role, make sure to mention any relevant experience. Whether it's creating reports or managing schedules, we want to know how you’ve used these tools effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Bill Truran Productions LLC
✨Know the Company Inside Out
Before your interview, do some homework on the engineering company. Understand their products, services, and values. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Showcase Your People Management Skills
As a Customer Support Team Lead, you'll need to demonstrate strong people management skills. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved team performance. Be ready to discuss your leadership style and how you motivate your team.
✨Be Proficient with Microsoft Office
Since proficiency in Microsoft Office is a requirement, brush up on your skills before the interview. Be prepared to discuss how you've used these tools in previous roles, whether it's for reporting, communication, or project management. You might even want to mention specific projects where these skills were crucial.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows that you're not just interested in any job, but specifically in how you can contribute to their success.
