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For Companies At a Glance
- Tasks: Build relationships with driving instructors and provide ongoing support to help them succeed.
- Company: Join Bill Plant Driving School, a leading driving tuition provider in the UK.
- Benefits: Enjoy a stable role with no weekends, free parking, and health programmes.
- Why this job: Make a real difference by helping instructors grow their businesses and enhance learner experiences.
- Qualifications: No degree required; experience in customer support or relationship management is a plus.
- Other info: Full training provided with clear progression opportunities in a supportive team culture.
The predicted salary is between 36000 - 60000 £ per year.
We're recruiting a Customer Success-focused Relationship Manager to join the Head Office team at Bill Plant Driving School, one of the UK's largest and most trusted driving tuition providers. This is a relationship-led, customer support role focused on onboarding, coaching, and ongoing account management for our network of self-employed driving instructors. You'll help instructors grow their businesses, solve problems, and deliver great experiences to learners - supported by a friendly, collaborative team.
What You'll Be Doing
- Build long-term relationships with driving instructors
- Provide customer support and business guidance via regular calls
- Support instructor onboarding during their first 6 months
- Coach instructors on planning, growth, and pupil supply
- Resolve queries with empathy and professionalism
- Work closely with marketing, training, accounts, and vehicle teams
- Keep accurate records using CRM systems and Outlook
This role suits someone who enjoys helping people succeed, not selling to them.
Skills & Experience
We're open to different backgrounds. Experience may include:
- Customer Success or Customer Support
- Relationship Management or Account Management (non-sales)
- Client Onboarding or Member Support
- Business Support or Coaching
- CRM systems and Microsoft Outlook
- Stakeholder management and problem solving
No degree required. Full training provided.
Who This Role Is Ideal For
This role is particularly well suited to people from:
- Customer support or customer success roles
- Hospitality or retail management
- Call centre senior advisor or team leader roles
- Education, training, or membership organisations
If you're organised, positive, resilient, and enjoy building relationships, you'll thrive here.
What You'll Get
If you're looking for a stable, people-focused Customer Success role where you can make a genuine difference every day, we'd love to hear from you.
- Permanent, full-time role
- Monday to Friday working hours
- No weekends or shift work
- Free on-site parking and cycle-to-work scheme
- Health & wellbeing programme
- Supportive team culture and regular company events
- Full training and clear progression opportunities
This is a long-term career opportunity, not just a job.
About Bill Plant Driving School: Bill Plant Driving School supports thousands of driving instructors across the UK. Our Head Office team plays a key role in helping instructors succeed through high-quality support, training, and relationship management.
Customer Success Advisor (Instructor Support) in Ripon employer: Bill Plant Driving School Ltd
Contact Detail:
Bill Plant Driving School Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Advisor (Instructor Support) in Ripon
✨Tip Number 1
Get to know the company inside out! Research Bill Plant Driving School, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for helping instructors succeed.
✨Tip Number 2
Practice your people skills! Since this role is all about building relationships, think of examples from your past where you've helped someone or resolved a tricky situation. Be ready to share these stories during your conversations.
✨Tip Number 3
Don’t be shy about following up! After any calls or meetings, drop a quick thank-you email. It shows you're keen and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Customer Success Advisor (Instructor Support) in Ripon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Advisor role. Highlight your experience in customer support and relationship management, and show us how you can help driving instructors thrive!
Show Your Passion: We love seeing candidates who are genuinely excited about helping others succeed. Share any relevant experiences where you've made a positive impact on someone's journey, whether in a professional or personal setting.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know who you are!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. We can't wait to hear from you!
How to prepare for a job interview at Bill Plant Driving School Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Bill Plant Driving School. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Relationship-Building Skills
Since this role is all about building long-term relationships with driving instructors, be prepared to share examples from your past experiences where you've successfully built rapport and trust. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Empathy and Problem-Solving
In customer success roles, empathy is key. Think of scenarios where you’ve resolved customer issues with understanding and professionalism. Be ready to discuss how you approach problem-solving and how you can apply that to help instructors succeed.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, and how success is measured in this role. This shows that you’re not just interested in the job, but also in how you can grow within the company.
