Global Client Service & Trust Accounting Manager in Glasgow

Join a Team That's Passionate About Making Lives Better! At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, focusing on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!

The Global Client Service & Trust Manager is responsible for ensuring the success of ongoing transactional processing within the CRM platforms while maintaining relationships with Bill Gosling Clients and Customers. This role bridges the gap between Client Service, Operational Finance, and other Administrative Functions to ensure that client expectations are met through proactive engagement and timely accurate reporting. The role encompasses Trust Accounting Processing and the incumbent must ensure compliance with all customer transaction accounting and processing. The Client Service & Trust Manager will also drive process improvement, ensure global consistency in client management practices, and oversee the accuracy of client financial transactions, invoicing, and reporting in coordination with Finance and Accounting teams.

What You’ll Do:

• Client Service Management

• Act as the global point of contact and trusted advisor for assigned clients.
• Develop and maintain strong, strategic relationships with key stakeholders at client and internal leadership levels.
• Conduct regular business reviews, identify client goals and challenges, and present tailored solutions.
• Ensure regular and ongoing coaching with the Client Service Team member.

• Maintain oversight of client trust accounts, ensuring adherence to contractual, legal, and ethical obligations.
• Trust Accounting Processing and reconciliation including payment posting, disbursement integrity, and timely remittance to clients.
• Support audit, preparing and providing necessary documentation and reports.
• Trust Accounting Trial Balance review and maintenance.

• Manage global client correspondence, ensuring prompt response and professional communication.
• Support compliance, data privacy, and information security requirements for all assigned clients.

• Lead continuous improvement projects focused on automation, process consistency, and client trust management.
• Other ad hoc and administrative duties as assigned.

Why Join Us?

• Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
• Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success.
• Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
• Fun Workplace: We foster a lively and inclusive work environment where you’ll build strong connections.
• State-of-the-Art Offices: Work in our modern, well‑equipped offices designed to enhance collaboration and productivity.
• Rewarding Work: Help businesses grow while making a real difference in people’s lives!

At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.

By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing’s privacy policy and consent to the collection, use, and storage of personal information in accordance with the policy.