At a Glance
- Tasks: Connect with customers to resolve debts and provide tailored support.
- Company: Join a global leader in outsourcing solutions focused on making lives better.
- Benefits: Competitive pay, birthday holiday, career growth, and wellbeing programmes.
- Other info: Hybrid work model with a vibrant team culture and modern office.
- Why this job: Make a real difference while working in a fun, supportive environment.
- Qualifications: Empathy, strong communication skills, and customer service experience preferred.
The predicted salary is between 11 - 15 £ per hour.
Join a Team That’s Passionate About Making Lives Better! At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, focusing on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!
As a Collections Agent, you will be responsible for:
- Inbound and outbound communications with customers through telephone, e-mail, chat, SMS, and website.
- Providing top customer service to help our customers resolve their accounts and offer additional support.
- Supporting vulnerable customers and tailoring the journey to meet their needs.
- Responding to inquiries and deciding upon the most appropriate solution, if applicable.
- Negotiating payment plans with customers to resolve outstanding debts.
- Understanding our clients’ products and services to help find the best solutions for the customer.
- Documenting all customer interactions and payment arrangements accurately in the system.
- Collaborating with other team members to develop strategies for improving customer service efforts.
- Other duties as assigned.
Additional Details:
- Work Model: Hybrid (combination of in-office and remote work)
- Hours: Monday – Sunday 9am – 6pm (5 days per week)
- Pay Rate: £13 per hour, additional £0.50 allowance for weekend working
- Office Location: 310 St Vincent Street, Dalmore House, Glasgow, G2 5RU
What are we looking for?
- You are empathetic, a good listener, and want to help others.
- Experience in customer service and/or collections is highly desirable.
- Previous experience in finance or call centre environment is an asset.
- Strong attention to detail and organizational skills.
- Excellent communication skills, both written and verbal.
- Ability to work independently and manage time effectively in a fast-paced environment.
- Computer literate and proficient in using Microsoft Office/Google Suite (Excel, Word).
What do we offer?
- Birthday holiday to celebrate your special day
- Clear career path programmes to support your professional development
- Referral bonuses for helping us grow our team
- A comprehensive wellbeing programme
- A brand-new office with access to local discounts
Why Join Us?
- Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
- Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success.
- Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
- Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
- Fun Workplace: Join a vibrant team that knows how to have fun!
- State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
- Rewarding Work: Help businesses grow while making a real difference in people’s lives!
At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.
Customer Service Representatives (Collections) in Glasgow employer: Bill Gosling Outsourcing
At Bill Gosling Outsourcing, we pride ourselves on being an exceptional employer that prioritises employee growth and wellbeing. Our hybrid work model allows for flexibility, while our vibrant team culture fosters collaboration and fun, ensuring that every day is rewarding. With comprehensive training, clear career progression paths, and a brand-new office in the heart of Glasgow, we are dedicated to making lives better—both for our customers and our team members.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representatives (Collections) in Glasgow
✨Tip Number 1
Get to know the company before your interview! Research Bill Gosling Outsourcing and understand their values and mission. This will help you tailor your responses and show that you're genuinely interested in making lives better.
✨Tip Number 2
Practice your communication skills! As a Collections Agent, you'll be talking to customers all day. Role-play with a friend or family member to get comfortable with negotiating payment plans and resolving issues effectively.
✨Tip Number 3
Show off your empathy! During interviews, share examples of how you've helped customers in the past. Highlight your ability to listen and support vulnerable customers, as this is key to succeeding in this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining our amazing team at Bill Gosling Outsourcing.
We think you need these skills to ace Customer Service Representatives (Collections) in Glasgow
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm shine through! We want to see that you’re genuinely excited about helping others and making lives better. Share a bit about why you’re drawn to this role and how you can contribute to our team.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer service or collections. We love seeing how your past roles have prepared you for this position. Use specific examples to show us how you’ve successfully handled similar situations before.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see your skills and qualifications at a glance!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at Bill Gosling Outsourcing
✨Know Your Stuff
Before the interview, make sure you understand the role of a Collections Agent. Familiarise yourself with common customer service scenarios and how to handle them. This will help you demonstrate your knowledge and show that you're ready to tackle the challenges of the job.
✨Show Empathy
As a Collections Agent, you'll be dealing with customers who may be in vulnerable situations. Practice expressing empathy during your interview. Share examples of how you've helped customers in the past, and highlight your ability to listen and tailor solutions to meet their needs.
✨Prepare for Role-Play
Expect some role-play scenarios during the interview. This is a great opportunity to showcase your communication skills and problem-solving abilities. Think about how you would negotiate payment plans or resolve customer issues, and be ready to demonstrate these skills on the spot.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training programmes, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
