Bill Gosling Outsourcing in Glasgow is seeking a Collections Agent to manage customer accounts with overdue balances. You will contact customers via phone, email, chat, SMS, and website, negotiate payment arrangements, and document all interactions with accuracy.
You’ll work a hybrid schedule (office and remote) with hours Monday–Friday, 8:30am–5:30pm. The role emphasizes empathy for vulnerable customers and compliance with policies while delivering excellent service.
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Collections Agent (Hybrid) - Empathetic Resolver in Glasgow employer: Bill Gosling Outsourcing
Bill Gosling Outsourcing is an exceptional employer that values proactive individuals who thrive in a dynamic environment. With a hybrid work model based in Glasgow, employees enjoy the flexibility of remote work alongside collaborative in-office experiences, fostering a supportive culture that prioritises employee growth and development. The company offers comprehensive training and career advancement opportunities, making it an ideal place for those seeking meaningful and rewarding employment in customer care and recovery.
