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For Companies At a Glance
- Tasks: Engage with customers through calls, emails, and chats to provide top-notch service.
- Company: Join Bill Gosling Outsourcing, a global leader in making lives better.
- Benefits: Enjoy comprehensive benefits, career growth, and a fun, supportive culture.
- Why this job: Make a real difference while developing your skills in a dynamic environment.
- Qualifications: Empathy, strong communication skills, and a desire to help others are key.
- Other info: Hybrid work model with modern offices and opportunities for promotion.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Join a Team That’s Passionate About Making Lives Better!
At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, focusing on making lives better, one connection at a time. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results.
Position: Customer Service Representative
Work Model: Hybrid (combination of in-office and remote work)
Office Location: 389 Argyle St, Glasgow G2 8LR
Job responsibilities and requirements are described in the sections below.
What You’ll Do
As a Customer Service Representative, you will interact with customers through various channels to promptly respond to inquiries in a courteous and efficient manner. You will provide information about product features, help customers when they face problems or need information, and maintain accurate records of interactions.
- Inbound and outbound communications with customers through telephone, e-mail, chat, SMS, and website.
- Provide top customer service to resolve customer accounts and offer additional support.
- Negotiate payment terms/arrangements if applicable.
- Review account status/information to understand the customer’s inquiry/need.
- Respond to inquiries and determine the most appropriate solution.
- Understand our clients’ products and services to find the best solutions for the customer.
- Document all customer interactions and payment arrangements accurately in the system.
- Collaborate with team members to develop strategies for improving customer service efforts.
- Provide excellent customer service while adhering to company policies and regulations.
- Champion company core values and other company programs.
- Other duties as assigned.
What We’re Looking For
- Previous experience in a Collections role is preferred but not required.
- You enjoy talking to people on the phone.
- You are empathetic, a good listener, and want to help others.
- Desire to grow and drive your career forward.
- Ability to work full-time (37.5 or 40 hours per week) year round.
- Office opening times Monday – Friday between 8:30am and 6:00pm.
- Experience in customer service is highly desirable.
- Previous experience in finance or a call center environment is an asset.
- Strong attention to detail and organizational skills.
- Excellent communication skills, both written and verbal.
- Ability to work independently and manage time effectively in a fast-paced environment.
- Computer literate and proficient in using Microsoft Office Suite (Excel, Word).
Why Bill Gosling Outsourcing?
- Comprehensive Benefits: Includes Employee Assistance Programme; wellbeing and health platform; referral programme; birthday holiday; modern apprenticeship programmes.
- Career Growth: On-the-job training, professional development, and opportunities for promotion.
- Supportive Culture: Collaborative team where your voice matters and ideas thrive.
- Diversity & Inclusion: We celebrate diverse perspectives and contributions.
- Rewarding Work: Help businesses grow while making a real difference in people’s lives.
Ready to be part of something great? Apply today and let’s shape the future together!
Privacy and data collection: By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing’s Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy.
Bill Gosling Outsourcing is committed to equal access and participation for people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Information Security Responsibilities (Summary)
- Identification of non-conforming processes that impact business services and/or information security.
- Access to data is granted to authorized parties based on job responsibilities; data is disseminated only when authorized by Management.
- Report inappropriate access privileges to Management and attend Information Security training when required.
- Attest in writing to knowledge of and compliance with Information Security policies and procedures prior to accessing data.
- Role-based security permissions as required in Workday.
Reports to: Floor Support / Team Leader, Operations / Team Leader Working, Operations / Managing Coach, Operations
Get to Know Us Better
- Growth Opportunities: Promotion from within and career advancement.
- Comprehensive Training: Extensive paid training to ensure success.
- Team-Oriented Culture: Collaborative and supportive environment.
- Diversity & Inclusion: We celebrate diverse perspectives.
- Fun Workplace: Team engagement and social events in a lively, inclusive environment.
- State-of-the-Art Offices: Modern offices designed to enhance collaboration.
- Rewarding Work: Help businesses grow while making a real difference.
Follow us for an insider view of our team in action.
Website – https://www.billgosling.com/careers
Privacy policy notice can be found on our site.
Bill Gosling Outsourcing – Where your career thrives!
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Customer Service Representatives (VC) employer: Bill Gosling Outsourcing
Contact Detail:
Bill Gosling Outsourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representatives (VC)
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Bill Gosling Outsourcing's website and social media. Understanding their values and culture will help you connect better during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate how you'd handle various situations on the job.
✨Tip Number 3
Show off your personality! When you're chatting with potential employers, let your enthusiasm shine through. They want to see that you're not just qualified but also genuinely excited about helping customers.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds!
We think you need these skills to ace Customer Service Representatives (VC)
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re excited about helping others and making lives better, just like we are.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience and skills. If you've got a knack for communication or problem-solving, shout about it! We love seeing how you can fit into our team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Bill Gosling Outsourcing
✨Know the Company
Before your interview, take some time to research Bill Gosling Outsourcing. Understand their mission of making lives better and how they operate in the customer service space. This will not only show your enthusiasm but also help you tailor your answers to align with their values.
✨Showcase Your Communication Skills
As a Customer Service Representative, excellent communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences where you effectively resolved customer issues or communicated complex information simply.
✨Demonstrate Empathy
Empathy is crucial in customer service roles. Be prepared to discuss situations where you had to listen to a customer's concerns and provide support. Highlight your ability to understand their needs and how you went above and beyond to help them.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.