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For Companies At a Glance
- Tasks: Engage with customers through calls, emails, and chats to provide top-notch service.
- Company: Join Bill Gosling Outsourcing, a global leader in making lives better.
- Benefits: Enjoy comprehensive benefits, career growth, and a fun, supportive culture.
- Why this job: Make a real difference while developing your skills in a dynamic environment.
- Qualifications: Empathy, strong communication skills, and a desire to help others are key.
- Other info: Hybrid work model with modern offices and opportunities for promotion.
The predicted salary is between 30000 - 42000 £ per year.
Join a Team That’s Passionate About Making Lives Better!
At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!
Interacts with customers/ customer information on a daily basis, promptly responding to all inquiries in a courteous and efficient manner. Provides information to customers about product features. Helps customers when they are faced with problems or need information and/or ensure customer information is updated accurately.
What You\’ll Do:
Join a Team That’s Passionate, Dynamic, and Thriving!
At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!
Work Model: Hybrid (combination of in-office and remote work)
Office Location: 389 Argyle St, Glasgow G2 8LR
Job Title: Customer Service Representative
As a Customer Service Representative, you will interact with customers on a daily basis through various communication channels, in order to promptly respond to all inquiries in a courteous and efficient manner. You will provide information to customers and help when they are faced with problems or need information and maintain accurate records of interactions.
What You’ll Do:
Inbound and outbound communications with customers through telephone / e-mail / chat / SMS / web-site.
Provide top customer service to help our customers resolve their accounts and offer additional support.
Negotiate payment terms/arrangements if applicable.
Review account status/information thoroughly to understand the customer’s inquiry/need.
Respond to inquiry/need and decide upon the most appropriate solution, if applicable.
Understand our clients’ products and services to help find the best solutions for the customer.
Document all customer interactions and payment arrangements accurately in the system.
Collaborate with other team members to develop strategies for improving customer service efforts.
Provide excellent customer service while adhering to company policies and regulations.
Champion company core values and other company programs.
Other duties as assigned.
What We’re Looking For:
Previous experience in a Collections role is preferred but not required.
You enjoy talking to people on the phone.
You are empathetic, a good listener, and want to help others.
Have a desire to grow and drive your career forward.
Ability to work full-time (37.5 or 40-hours per week) year round.
Office opening times Monday – Friday between 8:30am and 18:00pm.
Experience in a customer service is highly desirable.
Previous experience in finance or call center environment is an asset.
Strong attention to detail and organizational skills.
Excellent communication skills, both written and verbal.
Ability to work independently and manage time effectively in a fast-paced environment.
Computer literate and proficient in using Microsoft Office Suite (Excel, Word).
Why Bill Gosling Outsourcing?
Comprehensive Benefits: ComPsych’s – Full 24/7 Employee Assistance Programme; online Gym classes, wellbeing and health platform. Referral programme to earn some extra cash. Birthday Holiday. Modern Apprenticeship programmes available.
Career Growth: We’re committed to your development with on-the-job training, professional development, and opportunities for promotion.
Supportive Culture: You’ll be part of a collaborative team where your voice matters, and ideas thrive.
Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
Rewarding Work: Help businesses grow while making a real difference in people’s lives!
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Ready to be part of something great?
Apply today and let’s shape the future together!
By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing’s Privacy Policy located here: Privacy Policy – Bill Gosling Outsourcing , and consent to the collection, use, and storage of personal information in accordance with the policy.
Bill Gosling Outsourcing is committed to ensuring equal access and participation for people with disabilities. People with disabilities will be treated in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements. Accommodations are available on request for candidates taking part in all aspects of the selection process.
What We\’re Looking For:
INFORMATION SECURITY RESPONSIBILITIES
Reports to: Floor Support / Team Leader, Operations / Team Leader Working, Operations / Managing Coach, Operations
Why Join Us?
Growth Opportunities : We believe in promoting from within and providing opportunities for career advancement.
Comprehensive Training : We offer extensive paid training to ensure you’re equipped for success.
Team-Oriented Culture : Work in a collaborative, supportive environment with peers who are passionate about what they do.
Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.
State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
Rewarding Work: Help businesses grow while making a real difference in people’s lives!
Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!
Twitter & Instagram: bgocareers
Facebook: Bill Gosling Outsourcing
LinkedIn: Bill Gosling Outsourcing
Website –
By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing’s Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy.
At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.
Bill Gosling Outsourcing – Where your career thrives!
Customer Service Representatives (VC) employer: Bill Gosling Outsourcing
Contact Detail:
Bill Gosling Outsourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representatives (VC)
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Bill Gosling Outsourcing's website and social media. Understanding their values and culture will help you connect better during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate how you'd handle various situations on the job.
✨Tip Number 3
Show off your personality! When you're chatting with potential employers, let your enthusiasm shine through. They want to see that you're not just qualified but also genuinely excited about helping customers.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds!
We think you need these skills to ace Customer Service Representatives (VC)
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re excited about helping others and making lives better, just like we are.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience and skills. If you've got a knack for communication or problem-solving, shout about it! We love seeing how you can fit into our team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Bill Gosling Outsourcing
✨Know the Company
Before your interview, take some time to research Bill Gosling Outsourcing. Understand their mission of making lives better and how they operate in the customer service space. This will not only show your enthusiasm but also help you tailor your answers to align with their values.
✨Showcase Your Communication Skills
As a Customer Service Representative, excellent communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences where you effectively resolved customer issues or communicated complex information simply.
✨Demonstrate Empathy
Empathy is crucial in customer service roles. Be prepared to discuss situations where you had to listen to a customer's concerns and provide support. Highlight your ability to understand their needs and how you went above and beyond to help them.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
