At a Glance
- Tasks: Join our team to coordinate service delivery and manage customer requests effectively.
- Company: Bilfinger UK, a leading engineering and maintenance provider with a strong commitment to safety and quality.
- Benefits: Full-time role with opportunities for skill development and career growth.
- Other info: Great chance to develop your skills in a supportive environment.
- Why this job: Be part of a dynamic team making a real impact in various industries.
- Qualifications: Experience in a similar role and National 5 in English and Maths required.
The predicted salary is between 28800 - 43200 £ per year.
Location: ST. HELENS
Bilfinger UK is a leading engineering and maintenance provider, supporting customers across the chemical & petrochemical, nuclear, oil & gas, pharmaceuticals & biopharma, power & energy, utilities, renewables and food & beverage markets. We enhance the efficiency of assets, ensuring a high level of availability and reducing maintenance costs.
We have extensive experience in offshore and onshore facilities; specialising in asset management services throughout all life cycle phases from consulting, engineering, manufacturing, assembly, operations, maintenance, and decommissioning.
This commitment is delivered by an experienced and highly competent workforce of over 4,500 employees operating from 14 offices in strategic industrial hubs, upholding the highest standards of safety, compliance and quality.
A service coordinator is required for the service depart based at Prospect House, Haydock.
A committed and enthusiastic member of the team, taking responsibility for the successful delivery of call out and maintenance requirements of service contract customers, supporting the management and technical management team. Showing initiative, managing priorities and own time along with problem solving and decision making skills are essential.
Main Responsibilities
- A key member of the service delivery team with excellent customer service skills
- Managing customer calls and email requests to plan and manage call outs and maintenance requests
- Use of departments standard tools including Ganttic and Autotask for planning resources
- SAP user – including creating purchase orders and inputting time sheets, completing goods receipting, report provision
- Use of standard tools for review and provision of engineers reports to clients
- Quoting using standard tools
- Maintain calibration and tool certification
- Proactively maintain engineers training records
- Support management with BUK standard reporting systems such as ACTIVE
Experience and Qualifications
- Proven experience previously within a similar role for a service type delivery business
- National 5 (N5) or equivalent (Grade C or better) in English Language and Mathematics is essential
Skills/Personal Qualities
- Individuals need to have good communication skills, both written and verbal, IT skills, number skills, analytical skills, demonstrate attention to detail, logical attitude and be a team player
- Individuals must be able to demonstrate a willingness and passion to develop skills within industry, be hardworking, confident and organised
- Experience in a similar service role preferred
Service Coordinator in Haydock employer: Bilfinger UK
Bilfinger UK is an excellent employer, offering a dynamic work environment in Kirmington where you can contribute to impactful engineering and construction projects. With a strong focus on employee development, we provide opportunities for growth and training, alongside a supportive culture that values teamwork and communication. Our unique 11-day rolling fortnight schedule allows for a better work-life balance, making Bilfinger UK a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator in Haydock
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Bilfinger UK and understanding their services. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 3
Practice your problem-solving skills! Since the role requires initiative and decision-making, think of examples from your past experiences where you successfully tackled challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Bilfinger UK.
We think you need these skills to ace Service Coordinator in Haydock
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Coordinator role. Highlight your relevant experience in service delivery and any specific skills that match the job description, like customer service and IT skills.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Share your enthusiasm for the position and how your background aligns with our needs at Bilfinger UK. Keep it concise but impactful!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've successfully managed priorities and solved problems in previous roles. We love seeing initiative and decision-making skills in action!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Bilfinger UK
✨Know the Company Inside Out
Before your interview, take some time to research Bilfinger UK. Understand their services, markets, and values. This will not only help you answer questions more effectively but also show your genuine interest in the role of Service Coordinator.
✨Showcase Your Customer Service Skills
As a Service Coordinator, excellent customer service is key. Prepare examples from your past experiences where you successfully managed customer calls or resolved issues. Highlight your communication skills and how you prioritised tasks to meet customer needs.
✨Familiarise Yourself with Relevant Tools
Get to grips with tools like Ganttic, Autotask, and SAP before the interview. If you have experience using similar software, be ready to discuss it. This shows that you’re proactive and can hit the ground running in managing call outs and maintenance requests.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you faced challenges in a previous role and how you overcame them. Emphasise your logical attitude and decision-making skills, as these are essential for the Service Coordinator position.
