At a Glance
- Tasks: Coordinate service delivery and manage customer requests with a focus on efficiency.
- Company: Join Bilfinger UK, a leader in engineering and maintenance across diverse industries.
- Benefits: Competitive salary, career development opportunities, and a supportive team environment.
- Other info: Opportunity to grow your skills in a fast-paced, innovative company.
- Why this job: Be part of a dynamic team making a real impact in various sectors.
- Qualifications: Experience in service delivery and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Bilfinger UK is a leading engineering and maintenance provider, supporting customers across the chemical & petrochemical, nuclear, oil & gas, pharmaceuticals & biopharma, power & energy, utilities, renewables and food & beverage markets. We enhance the efficiency of assets, ensuring a high level of availability and reducing maintenance costs. We have extensive experience in offshore and onshore facilities; specialising in asset management services throughout all life cycle phases from consulting, engineering, manufacturing, assembly, operations, maintenance, and decommissioning. This commitment is delivered by an experienced and highly competent workforce of over 4,500 employees operating from 14 offices in strategic industrial hubs, upholding the highest standards of safety, compliance and quality.
A service coordinator is required for the service department based at Prospect House, Haydock. A committed and enthusiastic member of the team, taking responsibility for the successful delivery of call out and maintenance requirements of service contract customers, supporting the management and technical management team. Showing initiative, managing priorities and own time along with problem solving and decision making skills are essential.
Main Responsibilities- A key member of the service delivery team with excellent customer service skills
- Managing customer calls and email requests to plan and manage call outs and maintenance requests
- Use of departments standard tools including Ganttic and Autotask for planning resources
- SAP user – including creating purchase orders and inputting time sheets, completing goods receipting, report provision
- Use of standard tools for review and provision of engineers reports to clients
- Quoting using standard tools
- Maintain calibration and tool certification
- Support management with BUK standard reporting systems such as ACTIVE
- Proven experience previously within a similar role for a service type delivery business
- National 5 (N5) or equivalent (Grade C or better) in English Language and Mathematics is essential
- Individuals need to have good communication skills, both written and verbal, IT skills, number skills, analytical skills, demonstrate attention to detail, logical attitude and be a team player
- Individuals must be able to demonstrate a willingness and passion to develop skills within industry, be hardworking, confident and organised
- Experience in a similar service role preferred
Service Coordinator employer: Bilfinger Berger SE
Bilfinger Berger SE is an excellent employer, offering a dynamic work environment in Kirmington where employees can thrive in their roles. With a focus on professional development and a supportive team culture, the company provides unique benefits such as an 11-day rolling fortnight schedule, allowing for a better work-life balance while ensuring that all contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Service Coordinator role you’re after at Bilfinger Berger SE.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Bilfinger Berger SE a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Bilfinger Berger SE.
✨Apply Through Company Websites
When you spot a role like Service Coordinator at Bilfinger Berger SE, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Service Coordinator, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Bilfinger Berger SE a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Bilfinger Berger SE specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Bilfinger Berger SE
✨Brush Up on Core Engineering Principles
Before heading into the interview with Bilfinger Berger SE, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Bilfinger Berger SE want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
