Aftermarket Proposals Engineer (nZero) in Bristol

Bilfinger UK is a leading engineering and maintenance provider, supporting customers across the chemical & petrochemical, nuclear, oil & gas, pharmaceuticals & biopharma, power & energy, utilities, renewables and food & beverage markets. We enhance the efficiency of assets, ensuring a high level of availability and reducing maintenance costs. We have extensive experience in offshore and onshore facilities; specialising in asset management services throughout all life cycle phases from consulting, engineering, manufacturing, assembly, operations, maintenance, and decommissioning. This commitment is delivered by an experienced and highly competent workforce of over 4,500 employees operating from 14 offices in strategic industrial hubs, upholding the highest standards of safety, compliance and quality.

Key Objectives

• Ensure every System Integration Project leaving nZERO facilities has a Spare Parts List.
• Ensure customers have sufficient budget assigned for spares.
• Tailor spares offering to customer needs.
• Identify spares opportunities from installed base.
• Engage directly with customers to follow up on quotes.
• Review all Service Visit Reports to identify opportunities to increase self-generated sales (SGS) and sell/replace spare parts (maximise spare part sales).
• Ensure on time payment with best possible cash flow payment terms.
• Ensure customer satisfaction is maintained, in a professional and proactive manner, enabling repeat business.
• Support the development and management of a Strategic Spares Offering Service.
• Monitor and maintain Service consumable spares holding minimum stock levels.
• Make it easy for customers to buy from nZERO.
• Propose marketing initiatives to increase sales.
• Initiate/close out Supplier Agreements for reseller discounted price lists.
• Ensure margin and cash flow expectations are in-line with Group parameters.
• Meet/exceed any Group KPIs.
• Demonstrate and Support nZERO Vision, Values, Goals and Objectives throughout the team.

Key Responsibilities

• Contribute to annual SMART objectives for the role and produce a Personal Development Plan to track Career Progression.
• Ensure all nZERO Projects are finalised with an OEM recommended spares proposal incl. nZERO part numbering, easily recognised internally.
• Engage customers as early in a project cycle as possible i.e. identify who will be responsible for purchasing spares and work with them to ensure suitable budget is assigned.
• Consider customer requirements around criticality and cost/benefit i.e. make it easy for customers to buy spares that minimise their risk but also fit within their budget.
• Establish, through discussions with colleagues and customers, installed base opportunities for spare parts sales.
• Follow-up all spares quotes, maintain up-to-date records on the Group CRM system, communicate feedback to management and keep relevant colleagues informed of opportunities being worked on e.g. Service Admin. & Sales. Contribute to quarterly Group reporting.
• Grow sales by reviewing all Service Visit Reports to identify opportunities to increase self-generated sales (SGS) and sell/replace spare parts (maximise spare part sales) i.e. consider other items customers may need but not realise by offering additional related items/services.
• Oversee Admin. activities to ensure timely invoicing and swift resolution to issues that arise (escalate to management as necessary).
• Ensure customer satisfaction is maintained, in a professional and proactive manner, enabling repeat business.
• Support the development and management of a Strategic Spares Offering Service i.e. where nZERO hold high value items common to multiple customers who, for a fee, have access to purchase them.
• Monitor and maintain consumable spares holding minimum stock levels, considering shelf life of components.
• Propose pragmatic initiatives to make it easier for nZERO customers to buy from us e.g. eCommerce/Bonded Stock/Vendor Managed Inventory and identify barriers to success.
• Propose marketing initiatives to increase sales.
• Initiate/close out Supplier Agreements for reseller discounted price lists to maximise nZERO margins and competitive advantage in the marketplace.
• Ensure margin and cash flow expectations are in-line with Group parameters.
• Meet/exceed any Group KPIs.

Skills & Qualifications

• Degree/HND Chemical or Instrumentation background.
• Ability to read and understand Technical drawings / P&IDs.
• Competency in Office 365.
• Excellent numeric and analytical skills.
• Full/clean Driving licence.
• Small Project/Internal Sales Management experience.
• Word, Excel and SharePoint.