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- Tasks: Manage reception duties, handle enquiries, and support patients at Bilbrook Medical Centre.
- Company: Join a motivated and friendly team dedicated to high-quality primary care.
- Benefits: Ongoing training, supportive environment, and opportunities for personal development.
- Why this job: Be part of a dynamic team making a real difference in healthcare.
- Qualifications: Experience in reception, strong customer service skills, and proficiency in Microsoft Office.
- Other info: Flexible hours with potential for additional shifts, including evenings and weekends.
The predicted salary is between 24000 - 36000 £ per year.
We have an opportunity available to join our busy team, working a shift rota over 5 days. Early and late starts dependent on shift week. Reception experience in a demanding, fast-paced environment is essential, and experience within a healthcare setting would be an advantage. Must be a quick learner, with a friendly calm approach and work well within a team setting. Good customer service and communication skills are essential, via face-to-face, telephone and computer. Must be able to work additional hours when required, which includes evenings and weekends.
Main duties of the job include providing reception duties to Bilbrook Medical Centre as a whole, establishing and maintaining good working relationships and clear lines of communication with the Practice Manager, all practice staff, and the public.
Principle Duties and Responsibilities:
- Confidentiality must be maintained at all times. No information about patients, either medical or personal details, is disclosed to persons other than those employed by or attached to the practice for whom such information is relevant.
About us: We are a motivated, forward-thinking, supportive and friendly team who enjoy delivering high-quality primary care. We offer an ongoing training programme and opportunities for development.
Job responsibilities:
- Cover reception, dealing with enquiries and directing patients and visitors.
- Making/changing appointments on the computer system.
- Booking home visits, queries and complaints from patients and other agencies, forwarding messages and taking appropriate action.
- Ordering ambulances, both routine and emergency.
- Maintain a visitors log and ensure all visitors are correctly signed in.
- Maintain the reception area/equipment.
- Assist with post, sorting, distribution and preparing for posting as requested.
- General administrative duties, use of office equipment, scanner, laminator, shredder.
- Opening premises and securing them at night when required (depending on shift).
- Provide cover for colleagues during holiday and sick leave.
- To attend relevant courses and in-house Statutory and Mandatory training as required.
- Undertake any additional tasks as requested by the practice manager.
Person Specification:
- Qualifications: Microsoft Word & Excel.
- Customer Service/Reception.
- Educated to GCSE English at Grade C or equivalent.
- Able to demonstrate effective problem solving.
- Customer Service/Reception in a similar environment.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Experienced Receptionist in Wolverhampton employer: Bilbrook Medical Centre
Contact Detail:
Bilbrook Medical Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experienced Receptionist in Wolverhampton
✨Tip Number 1
Network like a pro! Reach out to your contacts in the healthcare sector and let them know you're on the lookout for a receptionist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before your interview, rehearse common questions and scenarios you might face as a receptionist. This will help you feel more confident and ready to showcase your customer service skills.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a healthcare setting. Make sure you look professional and approachable, as this reflects your ability to create a friendly atmosphere for patients and visitors.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows us you're genuinely interested in joining our supportive team at Bilbrook Medical Centre.
We think you need these skills to ace Experienced Receptionist in Wolverhampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your reception experience, especially in fast-paced environments. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your customer service and communication abilities!
Craft a Friendly Cover Letter: Your cover letter is your chance to show us your personality! Keep it friendly and professional, and explain why you’re excited about joining our team at Bilbrook Medical Centre. Let us know how you can contribute to our supportive environment.
Showcase Your Skills: In your application, mention specific examples of how you've handled enquiries or dealt with patients in previous roles. We love seeing real-life examples that demonstrate your problem-solving skills and calm approach under pressure.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Bilbrook Medical Centre
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an experienced receptionist. Familiarise yourself with the specific duties mentioned in the job description, like managing appointments and handling patient queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role requires excellent customer service, prepare examples from your past experiences where you've successfully handled difficult situations or provided exceptional service. Think about how you can convey your friendly and calm approach, as well as your ability to communicate effectively with both patients and colleagues.
✨Practice Common Interview Questions
Anticipate questions related to your experience in a fast-paced environment, especially in healthcare settings. Practice your responses to questions like 'How do you handle stressful situations?' or 'Can you give an example of a time you resolved a conflict?' This will help you feel more confident and articulate during the actual interview.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the team dynamics, training opportunities, and what a typical day looks like at Bilbrook Medical Centre. This not only shows your interest but also helps you assess if the workplace is the right fit for you.
