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- Tasks: Coordinate operations and support delivery across various cycling programmes in London.
- Company: Bikeworks, a social enterprise using cycling to create positive change.
- Benefits: Full-time role with professional development, pension contributions, and a supportive team environment.
- Why this job: Make a real impact while developing your skills in a dynamic and inclusive workplace.
- Qualifications: Strong communication skills and ability to manage multiple tasks; cycling experience is a plus.
- Other info: Join a mission-driven team committed to promoting wellbeing and addressing inequality.
The predicted salary is between 30000 - 42000 £ per year.
About the role
The Operations Coordinator plays a central role in ensuring Bikeworks’ portfolios are delivered smoothly, consistently and to a high standard across London. This is a hands-on, varied coordination role, working across multiple delivery areas. You will support the organisation, scheduling and day-to-day running of activity across all portfolios such as All Ability, Cycle Skills, Cycle Connect, Mechanics & Maintenance and corporate/commercial delivery, shifting focus depending on priorities.
The role involves coordinating bookings and schedules, responding to enquiries, liaising with freelance delivery teams, partners and customers, maintaining systems and records, and providing practical, on-the-ground operational support. You will work closely with Project Managers and the wider Operations team. This role does not include line-management responsibility, but does involve supporting freelance delivery staff through clear coordination, communication and problem-solving.
Previous experience in the cycling or active travel sector is welcome but not essential. Full training and onboarding will be provided.
Professional & Personal Development
At Bikeworks, we support people to develop through a combination of on-the-job experience and more formal learning. As an Operations Coordinator, this will include:
- A structured induction and onboarding period
- Regular line management check-ins and support
- Opportunities to build experience across different portfolios and delivery settings
- Access to relevant training and learning opportunities linked to the role
- Time and support to develop confidence in coordination, communication and problem-solving
Key responsibilities
Delivery coordination
- Coordinate bookings, schedules and delivery activity across multiple portfolios
- Manage shared mailboxes and incoming enquiries, ensuring timely, professional and helpful responses
- Liaise with freelance instructors, mechanics and delivery staff to support day-to-day delivery
- Support delivery through preparation of resources, schedules and logistics
- Act as a positive and professional point of contact for participants, partners, funders and customers
- Support relationships with local authorities, schools, community organisations and businesses
- Visit delivery sites as required to provide operational support, team check-ins and stakeholder engagement
Freelance coordination & support
- Coordinate communications, availability and bookings for freelance delivery staff
- Support onboarding processes, scheduling and operational updates
- Ensure freelancers have the information and resources they need to deliver confidently
This role does not include formal line management.
Systems, administration & reporting
- Maintain accurate records across systems, databases and shared folders
- Support delivery reporting, including attendance data and basic financial tracking
- Follow, implement and continuously improve operational processes to support efficiency and consistency
- Contribute to the effective running of Bikeworks’ offices and delivery spaces as part of the wider Operations team.
Communications & team support
- Work with the Communications Lead to support portfolio communications
- Provide delivery-led content, case studies and social impact stories as requested
- Work collaboratively with other Coordinators and Administrators to provide the wider team with office and business admin support
- Carry out other reasonable tasks aligned with the role and organisational needs
About you
Essential skills & experience
- Excellent customer service and interpersonal skills
- Ability to organise, prioritise and manage multiple tasks simultaneously
- Clear and confident verbal communication
- Strong written communication skills in English
- Confidence using Google Workspace (email, documents, spreadsheets and shared drives)
- Experience following processes and procedures, with a willingness to improve them
- Ability to work independently while collaborating as part of a team
- Strong alignment with Bikeworks’ values and mission
Salary & conditions
- Hours: Full-time, 35 hours per week
- Contract: Permanent
- Pension: 3% employer contribution
- Other benefits: Yes
- Location: Queen Elizabeth Olympic Park (E20)
- Reports to: Project Manager
At Bikeworks, we work together to use cycling to address inequality, promote wellbeing and create positive change for future generations. Our people and shared values are central to everything we do. This role offers variety, responsibility and purpose, alongside the opportunity to develop your skills while contributing to meaningful social impact.
Inclusion and Accessibility
Bikeworks is committed to creating an inclusive and accessible workplace. We welcome applications from people of all backgrounds and lived experiences. We recognise that people may have different access needs when applying for a role or taking part in an interview. If you require any reasonable adjustments at any stage of the recruitment process, including application, interview or onboarding, please let us know. We will work with you to ensure appropriate adjustments are in place.
How to apply
Initial deadline: Wednesday 28 January, 12pm. We will continue to recruit into early February, so please apply if you’re interested. Applications will be reviewed on a rolling basis and the role will close once filled. Please send your CV and covering letter to: recruitment@bikeworks.org.uk Email subject line: Operations Coordinator | January 2026
Right to work
Applicants must have the right to work in the UK. DBSA DBS check will be required as part of the onboarding process.
Operations Coordinator employer: Bikeworks CIC
Contact Detail:
Bikeworks CIC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Coordinator
✨Tip Number 1
Get to know the company! Research Bikeworks and its mission. Understanding their values will help you connect during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to coordination and customer service. Think about examples from your past experiences that showcase your skills in organisation and communication.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Operations Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Operations Coordinator role. Highlight any relevant experience in coordination, customer service, or project management to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about cycling and how your values align with Bikeworks. Be sure to mention any specific experiences that demonstrate your coordination skills.
Show Off Your Communication Skills: Since strong written communication is key for this role, make sure your application is clear and professional. Double-check for typos and ensure your tone matches the friendly vibe we love at Bikeworks!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Bikeworks CIC
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Operations Coordinator role. Familiarise yourself with the key responsibilities and how they align with Bikeworks’ mission. This will help you articulate how your skills and experiences can contribute to their goals.
✨Showcase Your Organisational Skills
Since this role involves managing multiple tasks and schedules, be prepared to discuss specific examples of how you've successfully organised and prioritised tasks in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Strong Communication Abilities
Effective communication is crucial for this position. Practice explaining complex ideas clearly and concisely. Be ready to share instances where your communication skills made a difference, especially in coordinating with teams or resolving issues.
✨Align with Their Values
Bikeworks values inclusivity and social impact. Research their initiatives and think about how your personal values align with theirs. During the interview, express your passion for cycling and how it can drive positive change, showing that you're not just a fit for the role but also for the organisation's culture.
