At a Glance
- Tasks: Lead a team in providing top-notch bicycle repairs and customer service.
- Company: Join FAB Cycle Services Ltd, a passionate cycling community.
- Benefits: Competitive salary around £30K, with opportunities for growth.
- Other info: Dynamic work environment with a focus on teamwork and customer satisfaction.
- Why this job: Combine your love for cycling with a rewarding management role.
- Qualifications: Experience in bike mechanics and excellent customer service skills.
The predicted salary is between 40500 - 49500 £ per year.
Employer: FAB Cycle Services Ltd
Job reference: 35682Emp
Location: Orpington, Kent
Salary range: Circa 30K dependent on experience
Job added 18 August 26
Final date for applications: 30 September 26
Job Description
We are professional, customer centric and collaborative and our goal is to provide the repair and service of bicycles with a focus on outstanding customer service; this is achieved through active engagement with our customers and delivering to exceed expectations.
Cycle repairs, upgrades and servicing are the core product offerings based out of retail premises.
We are looking for an experienced Shop Manager with bicycle mechanic experience along with excellent customer service.
The ideal candidate should be enthusiastic about cycling and have a good knowledge about the cycling industry.
Must be numerate, excellent organisation skills and a good communicator.
Skills/Experience Required
- Organise workshop rota
- maintain stock levels, review and update POS
- managing staff rota
- establish and maintain relationships with key suppliers
- Bike servicing & repairs
- Diagnosing technical bike faults
- Refurbishment & rebuild of bikes
- Maintaining a clean and tidy workshop
- Sales of Bikes, Accessories and parts
- Customer Servicing
- #J-18808-Ljbffr
Shop Manager employer: BIKETREKS LIMITED
FAB Cycle Services Ltd is an excellent employer, offering a vibrant work culture in the heart of Orpington, Kent, where passion for cycling meets exceptional customer service. Employees benefit from competitive salaries, opportunities for professional growth, and a supportive environment that values teamwork and innovation in the bicycle industry.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Manager
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like BIKETREKS LIMITED, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like BIKETREKS LIMITED!
We think you need these skills to ace Shop Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at BIKETREKS LIMITED, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at BIKETREKS LIMITED and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show BIKETREKS LIMITED that you’re ready to jump in and contribute right away!
How to prepare for a job interview at BIKETREKS LIMITED
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
