At a Glance
- Tasks: Repair and service bikes while providing top-notch customer support in a fast-paced workshop.
- Company: Join the UK's number one Bike Park with a vibrant and engaging team.
- Benefits: Gain invaluable experience, work with leading brands, and enjoy a fun work environment.
- Other info: Opportunity for growth in a unique and busy environment focused on exceptional customer experiences.
- Why this job: Be part of an exciting adventure while enhancing your skills in bike mechanics.
- Qualifications: Must have Cytech Level 2 and previous workshop experience.
The predicted salary is between 24000 - 30000 £ per year.
Responsibilities include daily workshop services as directed by the Workshop or Hire Managers and Senior Bike Manager. Maintain high quality and quantity of work, service standards, and behaviour. Carry out daily running of the workshops and bike hire customer front. Repair and service customer bikes in addition to our extensive hire fleet, as well as preparation of ex-hire bikes for sale. Work to a job record system, meeting agreed deadlines in a fast-paced workshop environment. Maintain a safe and healthy work environment by establishing and enforcing organisation standards and adhering to legal regulations. Maintain a suitable level of industry knowledge and developments. Assist in maintaining suitable stock levels. Responsible for workshop and adjacent external areas tidiness. Act as an approachable source of information for customers wishing to make use of hire services, including discussing the merits of different products and packages. Contribute to team effort by accomplishing related results as needed. Be well versed with all key brands, including but not limited to Trek, SRAM, RockShox, Peatys and WTB. Attend and contribute to monthly team meetings. Have a pro-active attitude to maintaining and improving professional knowledge. Actively participate in internal and external training. Cover shop sales and customer service as required.
General Team Duties include adhering to existing working practices, methods, procedures, undertaking relevant training and development activities, and reacting positively to new and alternative systems. Co-operate with relevant health and safety legislation, policies and procedures in the performance of the duties of the post. Comply with the Company's equal opportunities policies. Maintain confidentiality and observe data protection and associated guidelines where appropriate. Understand and comply with the Company's environmental policies. Carry out any other reasonable duties and responsibilities within the overall function, commensurate with the grading and level of responsibilities of the post.
An exciting opportunity has arisen for a skilled mechanic to join our team, working in a dual capacity, not only on our high-quality Trek hire fleet but also with our specialist workshop team, on customer bikes. This work will range from simple repairs to highly specialised work. You will gain extensive experience and knowledge working with both our fleet and our highly renowned team. The successful candidate will be a fun, engaging individual who is organised, experienced and great with people. The candidate must be qualified to a minimum Cytech Level 2, with previous experience in a workshop environment. An eye for detail, an ability to analyse, report on and react to any issues, as well as an ability to bring structure and efficiency to the team are all desirable qualities in the ideal candidate.
BikePark Wales is a busy and unique environment, with a focus on providing an exceptional customer experience for beginners through to seasoned mountain bikers, so an excellent level of knowledge in the field is required from all applicants. Both the hire department and workshop are fast-paced environments, it is crucial to always maintain leading levels of service and experience. For a driven and passionate candidate, this role offers a genuine opportunity to help grow our unique workshop department; rewarded by an exciting adventure and gaining invaluable experience within the UK's number one Bike Park.
Qualifications:
- Previous workshop experience within the bike industry.
- Qualified to minimum CYTECH Level 2.
- Hard-working and passionate.
- Well versed with all key brands, including but not limited to Trek, SRAM, Rockshox, Peatys and WTB.
- Able to prioritise workload.
- Excellent time management and ability to work under your own initiative.
- Excellent written and verbal communication skills, with a keen attention to detail.
- A keen interest in MTB and BikePark Wales.
Desirable Skills:
- Citrus Lime POS and Workshop Module experience.
- Experience with Bosch E-Bike systems.
- Previous hire department experience.
- Ability to communicate in Welsh language.
- Enhanced DBS certificate.
- First Aid qualifications.
Bike Mechanic in Abercanaid employer: Bikepark Wales
At BikePark Wales, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. Our team enjoys a dynamic environment where passion for biking meets professional growth, with opportunities for training and development in a fast-paced workshop setting. Located in the UK's number one Bike Park, employees benefit from working alongside industry experts while contributing to an unforgettable customer experience for all levels of mountain bikers.
StudySmarter Expert Advice🤫
We think this is how you could land Bike Mechanic in Abercanaid
✨Tip Number 1
Get to know the team! When you’re at the interview, don’t just focus on impressing the managers. Chat with the current staff and show your enthusiasm for working in a fun, engaging environment like BikePark Wales.
✨Tip Number 2
Show off your skills! Bring along examples of your previous work or even a portfolio of bike repairs you've done. This will help us see your attention to detail and passion for the bike industry.
✨Tip Number 3
Ask questions! Show us that you’re genuinely interested in the role by asking about the workshop processes, team dynamics, and how we maintain our high service standards. It’ll make you stand out!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of our amazing team at BikePark Wales.
We think you need these skills to ace Bike Mechanic in Abercanaid
Some tips for your application 🫡
Show Your Passion for Bikes:When writing your application, let your love for bikes shine through! Share any personal experiences or projects that highlight your enthusiasm for the industry. We want to see that you're not just a mechanic, but someone who genuinely enjoys working with bikes.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for this role. Highlight your relevant experience, especially with the brands we work with like Trek and SRAM. We appreciate candidates who take the time to align their skills with what we're looking for!
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read. We’re busy in a fast-paced environment, so clarity is key to catching our attention!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Bikepark Wales
✨Know Your Bikes
Make sure you brush up on your knowledge of key brands like Trek, SRAM, and RockShox. Be ready to discuss your experience with these brands and any specific repairs or services you've performed. This will show that you're not just a mechanic, but someone who truly understands the products.
✨Show Off Your Skills
Prepare to talk about your previous workshop experiences and any specific challenges you've faced. Think of examples where you had to troubleshoot a problem or improve efficiency in your work. This will demonstrate your ability to handle the fast-paced environment they mentioned.
✨Customer Service Matters
Since you'll be interacting with customers, think about how you can provide exceptional service. Prepare some anecdotes about times you've gone above and beyond for a customer or how you've handled difficult situations. This will highlight your people skills and commitment to a great customer experience.
✨Stay Organised and Proactive
The job requires excellent time management and the ability to prioritise tasks. Be ready to discuss how you stay organised in a busy workshop and any systems you use to keep track of your workload. Showing that you can maintain structure will impress them!
