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- Tasks: Assist customers with motorcycle parts and accessories, ensuring exceptional service.
- Company: Join a family-run dealership with a passion for motorcycles since 1980.
- Benefits: Enjoy competitive salary, employee discounts, and on-site parking.
- Why this job: Be part of a dynamic team in a growing business with a love for bikes.
- Qualifications: Must have customer service experience and a passion for motorcycles.
- Other info: Full training provided; ideal for those looking to grow in the automotive industry.
Our client is one of the most successful premium multi-franchise motorcycle dealership businesses in the North of England and franchised agents for Kawasaki, Yamaha, Suzuki & Peugeot. They live and breathe motorcycles and our 2nd generation family run dealership was established in 1980. They are looking for a dynamic and enthusiastic candidate to join their team in their premium multi-franchise business as a Motorcycle Parts Advisor.
If your skills, experience, and qualifications match those in this job overview, do not delay your application. Working with their successful and exciting motorcycle brands they are looking for a high quality candidate to join their very successful team. This is an excellent opportunity for the right candidate to join a well established, successful and growing motorcycle business.
We are seeking a dedicated and knowledgeable Parts Advisor with strong customer service skills and a solid understanding of motorcycle parts & accessories. As a Parts Advisor, you will act as the primary point of contact for customers, ensuring their needs are met while providing exceptional service. Your role will involve managing cash transactions efficiently.
Responsibilities and duties include:- Organising all data capture to ensure that customers are communicated with effectively and every opportunity for selling and promoting the activity of the Parts department is fully maximised.
- Making sure that Parts Aftersales CSI scores reflect the expectations of the business and manufacturers.
- Developing and maximising every opportunity for the sale of parts & accessories.
- Ensuring the correct and efficient supply of parts to the workshop as and when required.
The ideal candidate will have a successful track record as a Parts Advisor from either the motorcycle or automotive industries and a good technical understanding of motorcycles.
- Proven experience in customer service, preferably in the automotive industry - 1 year (preferred)
- Good mechanical knowledge to understand vehicle parts & accessories
- Excellent communication skills, both verbal and written.
- Ability to upsell products and services effectively.
- Experience with cash handling procedures is desirable.
- Strong organisational skills with attention to detail.
- Ability to work well under pressure in a fast-paced environment.
- Can reliably commute or plan to relocate before starting work (preferred)
A passion for motorcycles is an absolute must as is the ability to deliver results.
- A good technical knowledge of motorcycles together with the ability to communicate clearly with both the workshop and customers.
- Full clean driving licence.
- GCSE or equivalent (required) in English & Maths
- Full motorcycle licence or CBT certificate
- Ideally from a previous automotive position, you will have the technical knowledge to be able to advise and accurately identify parts of a motorcycle.
- Beyond this, you will be keen to develop what you know through product updates, hands-on model experience and expert training.
A very competitive salary will be awarded to the successful candidate which will fully reflect both qualifications and experience. Full manufacturer specific training will be provided as necessary. Employee discount. On-site parking.
Motorcycle Parts Advisor employer: BikeJobs
Contact Detail:
BikeJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motorcycle Parts Advisor
✨Tip Number 1
Familiarise yourself with the specific motorcycle brands that the dealership represents, such as Kawasaki, Yamaha, Suzuki, and Peugeot. Understanding their parts and accessories will not only boost your confidence but also impress the hiring team during any discussions.
✨Tip Number 2
Showcase your passion for motorcycles in your interactions. Whether it's through networking or during interviews, expressing your enthusiasm can set you apart from other candidates who may have similar qualifications but lack genuine interest.
✨Tip Number 3
Consider visiting the dealership or similar businesses to gain insights into their operations. This hands-on experience can provide you with valuable knowledge about customer service expectations and the parts advisory role, which you can reference in conversations.
✨Tip Number 4
Prepare to discuss your previous experience in customer service and how it relates to the automotive industry. Be ready to share specific examples of how you've successfully upsold products or handled cash transactions, as these skills are crucial for the Motorcycle Parts Advisor role.
We think you need these skills to ace Motorcycle Parts Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Parts Advisor, especially in the motorcycle or automotive industries. Emphasise your customer service skills and any relevant technical knowledge of motorcycle parts.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for motorcycles and your understanding of the role. Mention specific experiences that demonstrate your ability to upsell products and provide excellent customer service.
Highlight Relevant Skills: In your application, clearly outline your mechanical knowledge, cash handling experience, and organisational skills. Use examples from previous roles to illustrate how you meet the job requirements.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at BikeJobs
✨Show Your Passion for Motorcycles
Make sure to express your enthusiasm for motorcycles during the interview. Share personal experiences or stories that highlight your love for bikes, as this is a key requirement for the role.
✨Demonstrate Technical Knowledge
Be prepared to discuss specific motorcycle parts and accessories. Brush up on your technical knowledge so you can confidently answer questions about how different components work and their importance.
✨Highlight Customer Service Skills
Since the role involves direct customer interaction, be ready to provide examples of how you've successfully handled customer inquiries or resolved issues in the past. This will showcase your ability to deliver exceptional service.
✨Prepare for Upselling Scenarios
Think of ways you could upsell products or services related to motorcycle parts. Prepare a few examples of how you would approach this in a real-world scenario, as it demonstrates your sales acumen and understanding of customer needs.
