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- Tasks: Welcome visitors, manage uplift queues, and ensure a smooth biking experience.
- Company: Join the UK's top mountain bike facility at BikePark Wales.
- Benefits: Gain hands-on experience in a fun, outdoor environment with a passionate team.
- Other info: Dynamic role with opportunities to learn and grow in the biking industry.
- Why this job: Be part of an exciting adventure while helping others enjoy their biking experience.
- Qualifications: Customer service experience and a love for mountain biking are a plus.
The predicted salary is between 20000 - 25000 £ per year.
About BikePark Wales: BikePark Wales is the UK’s number one mountain bike facility located at Merthyr Tydfil on the edge of the Brecon Beacons national park just 25 minutes north of central Cardiff. The park is now an internationally recognised destination and a mecca for mountain bikers, descending on Mynydd Gethin, a 491-metre summit. BikePark Wales is a very successful business which is established in the mountain biking industry. The current offering includes over 40 world class mountain bike trails, a vehicular uplift service, café, bike shop, bike hire, coaching and many events but an ambitious development plan is now underway to both improve the existing services and add new products to the existing site.
The Role: We are seeking an energetic, responsible, and organised individual to join our team as an Uplift Queue Host Assistant. As the first point of contact for visitors, you will play a key role in providing exceptional customer service and efficiently managing the uplift queue. You will have a passion for, previous experience with, and great understanding of what a quality visitor experience is and will consistently deliver our customer service vision. Reliability and adaptability are vital for this role, as are excellent interpersonal, organisational and communication skills. You will support and encourage strong team working across all departments. While your primary focus will be in the Uplift department, you’ll also assist other departments as needed.
Duties and Responsibilities to include:
- Greet visitors and provide information about the uplift process, safety guidelines, and park facilities.
- Help and guide customers when loading bikes onto the trailers and assist drivers in checking the security of the load.
- Manage the queue efficiently, ensuring smooth flow and minimising wait times.
- Coordinate with Drivers to ensure timely loading and unloading of bikes onto the uplift vehicles.
- Assist with timings and data collection.
- Enforce park rules and safety regulations to ensure a safe and enjoyable experience for all visitors.
General team duties:
- Adhere to existing working practices, methods, procedures, undertake relevant training and development activities and respond positively to new and alternative systems.
- Co-operate with relevant health and safety legislation, policies and procedures in the performance of the duties of the post.
- Carry out the duties and responsibilities of the post in compliance with the Company’s equal opportunities policies.
- Maintain confidentiality and observe data protection and associated guidelines where appropriate.
- Understand and comply with the Company’s environmental policies.
- Carry out any other reasonable duties and responsibilities within the overall function, commensurate with the grading and level of responsibilities of the post.
A keen interest in MTB and BikePark Wales.
Previous experience in customer service or hospitality roles preferred.
Excellent communication and interpersonal skills.
Strong organisational abilities with attention to detail.
Ability to work efficiently in a fast-paced environment and remain calm under pressure.
Basic computer skills and familiarity with booking systems/software.
Ability to communicate in the Welsh language.
DBS certificate.
First Aid Qualifications.
Uplift Assistant employer: Bike Park Wales
Contact Detail:
Bike Park Wales Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Uplift Assistant
✨Tip Number 1
Get to know BikePark Wales! Familiarise yourself with the park's facilities, trails, and services. This way, when you chat with the team or during interviews, you can show off your passion and knowledge about the place.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to help visitors or manage a queue. Role-playing with friends can help you feel more confident and prepared for the real deal.
✨Tip Number 3
Network like a pro! Connect with current employees on social media or at events. They can give you insider tips and maybe even put in a good word for you when you apply through our website.
✨Tip Number 4
Stay organised! Keep track of your applications and follow up if you haven’t heard back. A little persistence goes a long way, and it shows you’re genuinely interested in joining the BikePark Wales team.
We think you need these skills to ace Uplift Assistant
Some tips for your application 🫡
Show Your Passion for MTB: When you're writing your application, let your love for mountain biking shine through! Share any personal experiences or stories that highlight your enthusiasm for the sport and how it connects to the role.
Tailor Your Application: Make sure to customise your application to fit the Uplift Assistant role. Highlight relevant skills and experiences that match the job description, especially in customer service and teamwork.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily see why you’d be a great fit for our team at BikePark Wales.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Bike Park Wales
✨Know Your Stuff About BikePark Wales
Before the interview, do your homework on BikePark Wales. Familiarise yourself with their services, trails, and customer experience. This will not only show your enthusiasm for the role but also help you answer questions about how you can contribute to their mission.
✨Show Off Your Customer Service Skills
As an Uplift Queue Host Assistant, you'll be the face of the park. Prepare examples from your past experiences where you provided excellent customer service. Think about times when you handled difficult situations or went above and beyond for a customer.
✨Demonstrate Team Spirit
This role requires strong teamwork. Be ready to discuss how you've collaborated with others in previous jobs. Share specific instances where you supported your team or helped create a positive work environment, as this aligns with the park's values.
✨Stay Calm Under Pressure
Working in a fast-paced environment is part of the job. Think of examples where you successfully managed stress or maintained composure during busy times. Highlighting your ability to stay organised and efficient will impress the interviewers.