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- Tasks: Repair and service bikes while ensuring top-notch customer experiences.
- Company: Join the UK's number one Bike Park with a vibrant team culture.
- Benefits: Competitive pay, hands-on experience, and opportunities for professional growth.
- Why this job: Combine your passion for mountain biking with a rewarding mechanic role.
- Qualifications: Must have Cytech Level 2 and previous workshop experience.
- Other info: Dynamic environment with a focus on teamwork and customer satisfaction.
The predicted salary is between 1200 - 1600 £ per month.
BikePark Wales is seeking a skilled mechanic to join the team in a dual capacity: working on our Trek hire fleet and collaborating with the specialist workshop team on customer bikes. The role involves a range of work from routine repairs to highly specialised tasks. The successful candidate will be engaging, organised, experienced and good with people. Minimum Cytech Level 2 with workshop experience required. A strong knowledge of mountain biking and customer service is essential.
The position supports both the hire department and workshop in a fast-paced environment, ensuring high levels of service and experience for beginners to seasoned riders. This is a unique opportunity to grow the workshop department within the UK’s number one Bike Park.
Duties and Responsibilities- Daily workshop services as directed by the Workshop, Hire Manager and Senior Bike Manager.
- Maintain high quality and quantity of work, service standards and behaviour.
- Carry out daily running of the workshops and bike hire customer front.
- Repair and service customer bikes and the hire fleet; prepare ex-hire bikes for sale.
- Work to a job record system, meeting deadlines in a fast-paced workshop.
- Maintain a safe and healthy work environment by enforcing standards and complying with regulations.
- Maintain knowledge of industry developments and assist in stock maintenance.
- Keep workshop and adjacent areas tidy; ensure good housekeeping.
- Act as a knowledgeable point of contact for customers using hire services; discuss product and package options with customers.
- Contribute to team goals and perform related tasks as needed.
- Be well versed with key brands (e.g., Trek, SRAM, RockShox, Peaty’s, WTB).
- Attend and contribute to monthly team meetings; pursue ongoing training and professional development.
- Cover shop sales and customer service as required.
Maintain previous workshop experience in the bike industry; minimum CYTECH Level 2 qualification. Demonstrate a hard-working, passionate attitude; prioritise workload; manage time effectively; communicate clearly; show a keen interest in MTB and BikePark Wales. Desire to contribute to growing the workshop department and supporting a premier customer experience.
Additional desirable items: Citrus Lime POS and Workshop Module experience, Bosch E-Bike experience, prior hire experience, ability to communicate in Welsh.Qualifications and Skills
- Minimum Cytech Level 2
- Previous workshop experience in the bike industry
- Strong customer-service orientation and communication skills
- Ability to prioritise workload and work independently
- Excellent time management and attention to detail
- Willingness to learn and participate in internal/external training
- Desirable: Welsh language capability
You should be a fun, engaging individual who is organised, experienced and great with people. A passion for MTB and BikePark Wales, combined with a proactive approach to knowledge and safety, will help you thrive in this role.
How to ApplyIf you are interested in this role, please apply with your CV and covering letter to [emailprotected]. Thank you.
Bike Mechanic in Merthyr Tydfil employer: Bike Park Wales
Contact Detail:
Bike Park Wales Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bike Mechanic in Merthyr Tydfil
✨Tip Number 1
Get to know the team! Before your interview, check out BikePark Wales on social media and see what they're up to. This will help you connect with them during your chat and show that you're genuinely interested in their work.
✨Tip Number 2
Show off your skills! Bring along examples of your previous work or even a portfolio if you have one. This is your chance to demonstrate your expertise in bike mechanics and customer service, so make it count!
✨Tip Number 3
Be ready to chat about your passion for mountain biking. Share your experiences, favourite trails, or any cool projects you've worked on. This will help you stand out as someone who truly loves the sport and fits right into the BikePark culture.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the BikePark Wales team!
We think you need these skills to ace Bike Mechanic in Merthyr Tydfil
Some tips for your application 🫡
Show Your Passion for Bikes: When writing your application, let your love for mountain biking shine through! Share any personal experiences or stories that highlight your enthusiasm and knowledge about bikes, especially if you've worked with brands like Trek or SRAM.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight your Cytech Level 2 qualification and any relevant workshop experience. We want to see how your skills match what we're looking for at BikePark Wales!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it's bike-related! This helps us quickly understand your qualifications and why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at BikePark Wales!
How to prepare for a job interview at Bike Park Wales
✨Know Your Bikes
Brush up on your knowledge of mountain biking and the specific brands mentioned in the job description, like Trek and SRAM. Being able to discuss the latest trends or technologies in the bike industry will show your passion and expertise.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you went above and beyond for a customer, especially in a workshop setting. This will demonstrate your strong customer-service orientation.
✨Demonstrate Your Organisational Skills
Since the role involves managing multiple tasks in a fast-paced environment, be ready to talk about how you prioritise your workload. Share specific strategies you use to stay organised and meet deadlines, especially in a workshop context.
✨Be Engaging and Fun
Remember, they’re looking for someone who is not just skilled but also engaging and great with people. Practice being personable in your responses and show your enthusiasm for both the role and BikePark Wales. A positive attitude can go a long way!