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- Tasks: Assist the Hire manager and deliver exceptional visitor experiences in a fun environment.
- Company: Join a vibrant team at a leading outdoor adventure company.
- Benefits: Gain valuable experience, develop skills, and enjoy a dynamic work atmosphere.
- Other info: Opportunities for training and growth in a supportive team.
- Why this job: Be the face of the department and engage with visitors while sharing your passion for biking.
- Qualifications: Customer service skills, mountain bike knowledge, and a positive attitude are essential.
The predicted salary is between 20000 - 25000 £ per year.
We are looking for an energetic, responsible, and organised individual to join our Hire team as a Hire Assistant. Reliability and adaptability are vital for this role, as are excellent interpersonal, organisational and communication skills. This role will assist the Hire manager in delivering the day-to-day operations of the department. The Hire Assistant acts as the face of the department, interacting with customers, leading Bike & Protection handover procedures, and maintaining exceptional standards of hire equipment and the Hire zone.
Duties and responsibilities:
- Work across the department to deliver an excellent visitor experience.
- Deliver exceptional service to all visitors, face‑to‑face and through other methods of communication.
- Deliver a professional and fun equipment handover, engaging and compliant.
- Maintain upkeep of equipment, ensuring exceptional standards.
- Engage with visitors to provide necessary information and share upcoming events.
- Assist with site presentation and daily department zone cleanliness.
- Support operations across all departments as needed.
General team duties:
- Adhere to existing working practices, methods, procedures, undertake relevant training and development activities, and respond positively to new and alternative systems.
- Cooperate with relevant health and safety legislation, policies, and procedures.
- Carry out duties in compliance with the Company’s equal opportunities policies.
- Maintain confidentiality and observe data protection and associated guidelines.
- Understand and comply with the Company’s environmental policies.
- Carry out any other reasonable duties in the overall function, commensurate with the grading and level of responsibilities.
Key Skills:
- Passion for and previous experience of quality visitor experience.
- Exceptional personal standards and customer service understanding.
- Ability to motivate and engage visitors and team members.
- Sound understanding of mountain bikes and basic riding skills.
- Outstanding organisation and planning skills with attention to detail.
- Excellent people skills with ability to build strong relationships internally and externally.
- Hard working, adaptable, and common‑sense approach.
- Active approach to improve standards across the site.
- Keen interest in BikePark Wales and MTB.
- Ability to communicate in Welsh.
- Knowledge of relevant Health & Safety procedures.
- Outdoor emergency First Aid qualifications.
Hire Assistant employer: Bike Park Wales
Contact Detail:
Bike Park Wales Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their vibe.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of Hire Assistant, especially your customer service experience and organisational skills.
✨Tip Number 3
Be ready to showcase your passion for bikes! If you’ve got any personal stories or experiences related to mountain biking, share them during your interview. It’ll help you stand out as someone who truly cares about the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds.
We think you need these skills to ace Hire Assistant
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and share your passion for providing an exceptional visitor experience, especially in the context of mountain biking.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your organisational skills and any relevant experience that shows you can deliver a professional and fun equipment handover. We love seeing how you fit into our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, making it easy for us to see why you’d be a great fit for the Hire Assistant role. Remember, we appreciate good communication!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Bike Park Wales
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Hire Assistant. Familiarise yourself with the key skills mentioned in the job description, like customer service and organisational skills. This will help you demonstrate how your experience aligns with what they’re looking for.
✨Show Your Passion for Visitor Experience
Since this role is all about delivering an exceptional visitor experience, be ready to share examples from your past where you’ve gone above and beyond for customers. Highlight any relevant experiences that showcase your ability to engage and motivate visitors.
✨Prepare for Practical Scenarios
Expect to discuss how you would handle specific situations, such as a busy day with lots of visitors or a problem with hire equipment. Think through these scenarios beforehand and be ready to explain your thought process and how you’d ensure a smooth operation.
✨Demonstrate Your Team Spirit
This role requires working closely with others, so be prepared to talk about your teamwork skills. Share instances where you’ve collaborated effectively with colleagues or contributed to a positive team environment. Showing that you can adapt and support various departments will set you apart.