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- Tasks: Engage with customers, stock shelves, and maintain a pristine shop environment.
- Company: A vibrant bike shop with a passion for quality and customer service.
- Benefits: Employee discounts, free uplift passes, and a fun work atmosphere.
- Other info: Great opportunities for personal growth in a supportive team environment.
- Why this job: Join a team that shares your love for biking and delivers exceptional customer experiences.
- Qualifications: Passion for biking, strong communication skills, and retail experience preferred.
The predicted salary is between 20000 - 25000 £ per year.
We are looking for energetic, responsible, and organised individuals to join our team as Bike Shop Assistants. This is a full-time role but ideally we would like two part-time assistants to help support the needs of the shop at different times. We are proud to have an amazing shop which stocks the best brands in the business; your role is to keep it looking pristine and well stocked.
You will be expected to actively engage with our customers, to understand their needs, share your product knowledge, assist in customer purchases and support our Manager in maximising shop revenue. You will have a passion for or previous experience with a great understanding of what a quality visitor experience is and will consistently deliver our customer service vision. Reliability and adaptability are vital for this role, as are excellent interpersonal, organisational and communication skills. You will support and encourage strong team working across all departments.
Duties and Responsibilities:
- Daily retail services, such as stocking shelves, till reconciliation, processing orders, shop presentation
- Be an approachable source of information, be it bikes or related goods, including merits of different products
- Assist in all aspects of running the online shop
- Delivering exceptional service to all our visitors, face to face and through other methods of communication
- Daily reporting of stock levels and required orders
- Maintain an exceptional level of knowledge in trends and new technologies in the industry to assist customers
- Assisting the Manager in monitoring trends in sales and popular items
- Assist on-site presentation to include the shop, both internal and external, workshop and back of house
- Daily responsibility for ensuring the Bike Shop dept ‘zone’ is presentable
- A keen interest and passion for MTB and BikePark Wales
- Understanding of Mountain Biking equipment and brands, previous Bike Retail experience
- Good work ethic, honesty, team player and reliability
- Friendly and engaging personality, comfortable with working with members of the public
- Previous experience using Electronic Point of Sale Systems
- Experience of cash handling
- Ability to communicate in the Welsh language
- Cytech or equivalent bike mechanic qualification or possibly looking to achieve
We have a great employee benefits package for employees that includes discounts in the shop, cafe etc., free uplift passes for yourself and all this in a great environment with great people. If you are interested in this role, please apply by sending your CV to us.
Bike Shop Assistants employer: Bike Park Wales
Contact Detail:
Bike Park Wales Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bike Shop Assistants
✨Tip Number 1
Get to know the shop and its products inside out! Spend some time familiarising yourself with the brands we stock and the latest trends in biking. This way, when you chat with customers, you can share your passion and knowledge, making their experience even better.
✨Tip Number 2
Show off your personality! When you meet potential employers or team members, be friendly and engaging. A positive attitude goes a long way in retail, and it helps create a welcoming atmosphere for customers too.
✨Tip Number 3
Don’t just wait for opportunities to come to you; be proactive! Reach out to us through our website, express your interest, and ask about any upcoming roles. We love seeing enthusiastic candidates who take the initiative!
✨Tip Number 4
Be adaptable and ready to learn! The bike industry is always changing, so showing that you're willing to pick up new skills or knowledge will impress us. Plus, it’ll help you stand out as a reliable team player.
We think you need these skills to ace Bike Shop Assistants
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for biking shine through! Share any personal experiences or knowledge you have about bikes and the industry. We love to see candidates who are genuinely excited about what we do.
Tailor Your CV: Make sure your CV is tailored to the role of Bike Shop Assistant. Highlight relevant experience, especially in retail or customer service. We want to see how your skills align with our needs, so don’t be shy about showcasing your strengths!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon unless it’s relevant to biking. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at BikePark Wales!
How to prepare for a job interview at Bike Park Wales
✨Know Your Bikes
Brush up on your knowledge of different bike brands and models before the interview. Being able to discuss the merits of various products will show your passion and expertise, which is crucial for this role.
✨Show Off Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about times when you went above and beyond to help a customer, as this will demonstrate your commitment to providing a great visitor experience.
✨Be Organised and Reliable
Since reliability is key for this position, come prepared with a clear understanding of your availability and how you can adapt to the shop's needs. Highlight any previous experiences where you successfully managed your time and responsibilities.
✨Engage with the Team Spirit
Emphasise your ability to work well in a team during the interview. Share stories that showcase your teamwork skills and how you’ve supported colleagues in achieving common goals, as this aligns perfectly with the shop's values.