Bike Club is seeking a senior, hands-on Head of Retention to build and lead our UK and Germany retention capability. You will own retention strategy, customer journeys and lifecycle performance across the member lifecycle, partnering with teams across Acquisition, Product, Customer Support and Finance to maximise value.
You will drive onboarding, engagement, referrals and win-back initiatives, working directly in Salesforce and Klaviyo, with a data-led, test-and-learn mindset.
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Head of Retention & Lifecycle Growth in London employer: Bike Club
Bike Club is an exceptional employer that fosters a dynamic and inclusive work culture, perfect for proactive graduates eager to make a meaningful impact. With a focus on employee growth, you will have the opportunity to develop your skills in HR administration and project management while contributing to a purpose-led startup dedicated to sustainability. Located in a vibrant community, we offer a collaborative environment where innovation thrives and every team member's contribution is valued.
