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- Tasks: Manage customer queries and provide tailored support for a children's bike subscription service.
- Company: A UK-based company focused on sustainability and enhancing customer experience.
- Benefits: Remote work, flexible hours, and a positive work culture.
- Why this job: Join a fun team making a difference in children's lives while working from anywhere.
- Qualifications: Fluency in English and German, strong problem-solving skills, and CRM experience.
- Other info: Great opportunity to grow in a supportive and dynamic environment.
The predicted salary is between 30000 - 42000 £ per year.
A children's bike subscription service based in the UK seeks a committed Customer Service Executive to enhance the customer experience. This role requires fluency in both English and German, strong problem-solving skills, and previous experience with CRM tools like Salesforce.
Responsibilities include:
- Managing member queries across various channels
- Developing product knowledge to provide tailored support
The company offers remote working, flexible hours, and a positive work culture focused on sustainability.
Bilingual Customer Service Exec – Remote (English/German) in London employer: Bike Club
Contact Detail:
Bike Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bilingual Customer Service Exec – Remote (English/German) in London
✨Tip Number 1
Make sure to brush up on your bilingual skills! Practise speaking both English and German fluently, as you'll need to switch between them effortlessly when dealing with customer queries.
✨Tip Number 2
Familiarise yourself with CRM tools like Salesforce. If you haven't used it before, check out some online tutorials or resources to get a head start. It’ll show that you're proactive and ready to hit the ground running!
✨Tip Number 3
Research the company’s values and sustainability efforts. When you know what they stand for, you can tailor your conversations to align with their mission, making you a more appealing candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re always looking for passionate individuals to join our team.
We think you need these skills to ace Bilingual Customer Service Exec – Remote (English/German) in London
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for someone bilingual, make sure to highlight your fluency in both English and German. Use examples from your past experiences where you’ve successfully communicated in both languages.
Tailor Your Experience: When detailing your previous roles, focus on your customer service experience and any work with CRM tools like Salesforce. We want to see how your background aligns with the responsibilities of this role.
Be Personable: We love a friendly vibe! Let your personality shine through in your application. A warm and engaging tone can really help us get a sense of who you are and how you’d fit into our positive work culture.
Apply Through Our Website: To make sure your application gets to us directly, please apply through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Bike Club
✨Brush Up on Your Bilingual Skills
Since this role requires fluency in both English and German, make sure you're comfortable switching between the two languages. Practise common customer service scenarios in both languages to show your versatility during the interview.
✨Know Your CRM Tools
Familiarise yourself with CRM tools like Salesforce before the interview. Be ready to discuss your previous experiences using these tools and how they helped you manage customer queries effectively.
✨Understand the Company’s Mission
Research the children's bike subscription service and its commitment to sustainability. Being able to articulate how you align with their values will demonstrate your genuine interest in the role and the company culture.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Think of specific examples from your past experience where you successfully resolved customer issues, and be ready to explain your thought process.
