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- Tasks: Manage customer queries and provide tailored support for a children's bike subscription service.
- Company: A UK-based company focused on sustainability and enhancing customer experiences.
- Benefits: Remote work, flexible hours, and a positive work culture.
- Why this job: Join a fun team making a difference in children's lives while working from anywhere.
- Qualifications: Fluency in English and German, strong problem-solving skills, and CRM experience.
- Other info: Great opportunity to grow in a supportive and eco-friendly environment.
The predicted salary is between 30000 - 42000 £ per year.
A children's bike subscription service based in the UK seeks a committed Customer Service Executive to enhance the customer experience. This role requires fluency in both English and German, strong problem-solving skills, and previous experience with CRM tools like Salesforce.
Responsibilities include:
- Managing member queries across various channels
- Developing product knowledge to provide tailored support
The company offers remote working, flexible hours, and a positive work culture focused on sustainability.
Bilingual Customer Service Exec – Remote (English/German) employer: Bike Club
Contact Detail:
Bike Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bilingual Customer Service Exec – Remote (English/German)
✨Tip Number 1
Make sure you brush up on your bilingual skills! Practise speaking both English and German fluently, as you'll need to switch between them effortlessly during interviews. We want to see how well you can communicate in both languages.
✨Tip Number 2
Familiarise yourself with CRM tools like Salesforce before the interview. We love candidates who can hit the ground running, so showing us that you know your way around these platforms will definitely give you an edge.
✨Tip Number 3
Research our company and the children's bike subscription service we offer. Understanding our mission and values will help you tailor your responses and show us that you're genuinely interested in enhancing the customer experience.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows us that you're proactive and keen to join our team.
We think you need these skills to ace Bilingual Customer Service Exec – Remote (English/German)
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for someone bilingual, make sure to highlight your fluency in both English and German. Use examples from your past experiences where you’ve successfully communicated in both languages.
Tailor Your Application: Take a moment to read through the job description and align your skills with what we’re looking for. Mention any experience you have with CRM tools like Salesforce, as this will definitely catch our eye!
Be Personable: We love a friendly vibe! When writing your application, let your personality shine through. Share a bit about why you’re passionate about customer service and how you can enhance the experience for our members.
Apply Through Our Website: To make sure your application gets to us directly, please apply through our website. It’s the best way for us to see your application and get you into the process smoothly!
How to prepare for a job interview at Bike Club
✨Brush Up on Your Language Skills
Since this role requires fluency in both English and German, make sure you’re comfortable switching between the two languages. Practise common customer service scenarios in both languages to show your versatility during the interview.
✨Know Your CRM Tools
Familiarise yourself with CRM tools like Salesforce before the interview. Be ready to discuss your previous experiences using these tools and how they helped you manage customer queries effectively.
✨Understand the Company’s Values
Research the company’s focus on sustainability and their children’s bike subscription service. Being able to articulate how your values align with theirs will demonstrate your commitment and enthusiasm for the role.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Think of specific examples from your past experience where you successfully resolved customer issues, and be ready to share those stories in a clear and concise manner.
