Bike Club Limited is hiring a senior, hands-on Head of Retention to lead retention across the UK and Germany. You will own lifecycle strategy, customer journeys and performance, building the capability from a limited base and working in Salesforce and Klaviyo.
You will partner with teams across Acquisition, Product, Customer Support, Operations, Finance and data to improve onboarding, engagement, win-back and referrals, while maintaining data quality and compliance.
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Head of Retention & Lifecycle Growth (UK & DE) employer: Bike Club Limited
Bike Club Limited is an exceptional employer, offering a dynamic work environment in Rainham where innovation and teamwork thrive. With a strong focus on employee growth, we provide ample opportunities for professional development and continuous improvement, ensuring that our team members are equipped to excel in their roles. Our commitment to safety and efficiency, combined with a supportive culture, makes us a rewarding place to build a meaningful career in operations management.
