At a Glance
- Tasks: Own the operational backbone, managing supply chain, demand planning, and global logistics.
- Company: Join a fast-growing, founder-led business with a close-knit team in Chelsea, London.
- Benefits: Enjoy competitive salary, 28 days holiday, flexible working, and opportunities for growth.
- Other info: Be part of a culture that values transparency, teamwork, and work-life balance.
- Why this job: Make a real impact in a dynamic environment and shape the future of operations.
- Qualifications: 5+ years in operations, strong analytical skills, and experience in e-commerce.
The predicted salary is between 49500 - 60500 £ per year.
The Opportunity
We're looking for an Operations Manager to own the entire operational backbone of our fast growing, internationally scaling business. This is not a coordinator role. It's autonomous ownership of supply chain, demand planning, and global logistics for a business that's tripling year on year with zero external investment.
You'll work directly with our Founder and be instrumental in building the systems and processes that enable continued growth. You'll join a tiny, close knit team where everyone knows each other well, values transparency, and actually wants to be here building the business.
Key Details
- Location: Chelsea, London
- Setup: Hybrid (Tuesdays and Thursdays in office). Flexible beyond that.
- Reports to: Founder & CEO, Amelia Hitchcock-Merritt
- Start Date: Flexible on the right person
- Salary: Competitive and flexible on the right person
- Holiday: 28 days (excluding bank holidays) plus your birthday off
- Probation: 3 months
What You'll Own
- Demand Planning & Inventory Strategy
- Build and own sales forecasting models using historical sales data, growth rates, marketing calendars, and seasonality to predict stock quantities across categories.
- Strategically allocate inventory across UK, EU, and US warehouses to maximise availability and minimise overstock.
- Predict and trigger reorders for all branded packaging in line with projected growth.
- Use sales data and margin analysis to recommend retail and wholesale price points.
- Monitor sell through rates and competitor positioning to flag opportunities for price adjustments.
- Supply Chain & Production Management
- Own the primary contact relationship with jewellery and packaging manufacturers.
- Use order sheets and historical data to confirm quantities, place orders, and lock in lead times.
- Partner with our Designer on new product launches, ensuring production timelines sync with freight schedules.
- Own resolution of production defects and quality failures.
- Manage the claimback sheet for supplier deductions.
- Alert our Accountant to process payment once orders are confirmed and ready to ship.
- Global Logistics & Warehouse Operations
- Book all international shipments via our carrier and oversee collections, customs, and delivery schedules.
- Generate Advanced Shipping Notices (ASNs) for all warehouses and ensure shipments arrive on agreed dates.
- Monitor warehouse SLAs for receiving speed, dispatch accuracy, and inventory integrity.
- Maintain 100% inventory synchronisation between Shopify and warehouse management systems.
- Own relationships with Littledart, Eurobase, Drive Commerce, and other fulfillment partners, solving problems and chasing shipments.
- Collection Administration & SKU Management
- Deliver SKUs, barcodes, HS codes, weights, and pricing specs to manufacturers.
- Generate and manage all barcode creation on our GS1 account.
- Own uploading all new product information to Shopify including product descriptions, prices, SKU codes, HS codes, weights, and images.
- Ensure Shopify remains the single source of truth for all product data.
- Use your own data-backed knowledge to agree price points and negotiate margins.
- Commercial & Import/Export
- Own all import and export decisions, deciding which routes are most cost effective and which tariff codes apply.
- Ensure all HS codes are correct before production and shipping.
- Own all commercial invoices, import documentation, and export compliance across UK, EU, and US.
- Manage freight costs, tariffs, duties, and packaging spend.
- Constantly audit workflows to find efficiencies, cost savings, and faster routes to market.
- Strategic Input & Problem Solving
- We're a small team and we're not just looking for someone to execute the operational playbook. We want someone with supply chain, forecasting, and logistics expertise who can see gaps we might not see and suggest ways to scale smarter.
- If you spot inefficiencies, have ideas for cost reduction, or can streamline our relationships with manufacturers and warehouses, we want to hear them.
- This role has real influence over how we build our operational backbone for the next phase of growth, with the future goal of Head of Operations.
Who We're Looking For
- Essential Experience & Skills
- 5+ years in Operations, Supply Chain, or Demand Planning, ideally in fast growing DTC e-commerce (fashion, accessories, lifestyle)
- Strong analytical background: Economics, maths, or quantitative degree. You think in spreadsheets and can build forecasting models
- Day to day operations execution: You've booked shipments, managed lead times, liaised with 3PLs, and owned logistics schedules
- Proficiency with Shopify and warehouse management systems: You navigate these confidently and have worked with ASNs and inventory reconciliation
- Financial literacy: You understand cash flow, inventory carrying costs, and can make spend decisions confidently
- Import/export experience: You've dealt with customs, tariffs, documentation, or international logistics.
- Experience in jewellery, fashion or e-commerce.
- Essential Culture Fit
- Autonomous operator: You're comfortable working with minimal oversight. You take ownership and make decisions without needing permission
- Detail oriented and proactive: You see risks early and fix them before they become problems
- Strong communicator: You can explain complex supply chain decisions in plain English to non-ops people
- Growth mindset: You're excited about scaling with a founder led business in hypergrowth
- Nice to Have
- Familiarity with ZenCargo, Mintsoft, or similar operational platforms
- Experience managing multiple manufacturer relationships across geographies
- Background in a bootstrapped or founder led company
What Success Looks Like (In 6 Months)
- The business is consistently, confidently well stocked across all regions with no surprise stockouts
- Product launches run smoothly and on time because production, freight, and warehouse coordination are locked in
- Inventory data across Shopify and warehouse management systems is accurate and reliable
- Quality issues and operational risks are identified early and resolved quickly
- Amelia is no longer involved in managing day to day operational execution, freeing her to focus on product, brand, and strategy
- Import/export is seamless with customs, tariffs, and documentation handled confidently
Our Culture & Team
- Founder led: Amelia is hands on and actively involved in strategy, product, and key decisions.
- Our values: Work hard, play hard. We believe in life balance. You'll get a 28 days holiday plus your birthday off. We offer flexible working beyond your office days. We host regular team dinners and experiences. There's genuine room to grow: if you're good, you'll have people reporting to you and the Head of Operations perspective in the future as the company grows.
How to Apply
Send your CV and cover letter to: Your cover letter should outline relevant supply chain, forecasting, and operations experience in high growth e-commerce, plus any import/export background. We'd love to see your personality in your application, please write personally rather than using AI to draft your materials.
Operations Manager in High Wycombe employer: Bijoux De Mimi
Join a dynamic and rapidly growing team in Chelsea, London, where as an Operations Manager, you'll have the autonomy to shape our operational backbone and drive significant impact. We pride ourselves on a transparent and collaborative work culture, offering 28 days of holiday plus your birthday off, flexible working arrangements, and genuine opportunities for career growth as we scale. With a close-knit team and direct access to our Founder, this role is perfect for those looking to make meaningful contributions in a thriving e-commerce environment.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in High Wycombe
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Bijoux De Mimi and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Bijoux De Mimi!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Bijoux De Mimi keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Operations Manager in High Wycombe
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Bijoux De Mimi:This is your chance to really connect with the team at Bijoux De Mimi. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Bijoux De Mimi
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Bijoux De Mimi.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Bijoux De Mimi that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Bijoux De Mimi. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
