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- Tasks: Provide first-line support for hardware, software, and networking issues.
- Company: Join a dynamic team focused on IT solutions in Derbyshire.
- Benefits: Enjoy career development opportunities and additional training.
- Why this job: Perfect for tech enthusiasts wanting to grow in a fast-paced environment.
- Qualifications: College graduate with IT certification and two years of computer experience required.
- Other info: A full driving license and own car are necessary.
The predicted salary is between 24000 - 36000 £ per year.
The position's primary focus will be in the areas of computer operations, user and desktop support (hardware and software), helpdesk, Microsoft Office, and networking support. This is a first-line support role involving network, hardware, and Microsoft software support. You will also be responsible for managing software upgrades, and basic PC maintenance including moving PCs, installing new PCs, installing software on existing PCs, and daily checks of networks and servers.
Ideally, we are looking for someone who can work on their own initiative, solve problems, and make decisions. The candidate should demonstrate strong literacy skills, possess high organizational skills, and be able to multitask. Good attention to detail, excellent communication skills, and comprehensive knowledge of Microsoft products are essential. The candidate should also be adaptable and able to function in a fast-paced, demanding environment.
The ideal candidate will exercise judgment and creativity in selecting and applying procedures correctly and will know when to refer problems to the manager or next level of support. Joining our team offers excellent opportunities for career development in an environment where employees can grow their skills.
This is a full-time, permanent position; salary depends on experience and qualifications. A full, clean driving license and own car are required.
Requirements- Education: College graduate or equivalent with computer operations certification such as Microsoft Certified Professional or similar. A level in IT technologies is beneficial.
- Skills and Experience: At least two years of experience with computers, including Windows operating systems and understanding of network infrastructure. Knowledge of hardware and software, especially Microsoft Windows/Office, and Active Directory, is required. Experience with Apple OS X is a plus.
Additional training will be provided to the successful applicant.
IT Support Technician Vacancy - Derbyshire employer: Bihr
Contact Detail:
Bihr Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician Vacancy - Derbyshire
✨Tip Number 1
Familiarise yourself with common IT support scenarios, especially those related to Microsoft products. Being able to discuss specific troubleshooting steps or solutions during an interview can really showcase your expertise.
✨Tip Number 2
Brush up on your communication skills. Since this role involves first-line support, being able to explain technical issues in simple terms is crucial. Practice explaining complex concepts to friends or family who may not be tech-savvy.
✨Tip Number 3
Demonstrate your problem-solving abilities by preparing examples of past experiences where you successfully resolved IT issues. This will help you stand out as someone who can think on their feet and handle challenges effectively.
✨Tip Number 4
Show your adaptability by being ready to discuss how you've handled fast-paced environments in the past. Highlight any experiences where you had to juggle multiple tasks or adapt quickly to changing situations.
We think you need these skills to ace IT Support Technician Vacancy - Derbyshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Microsoft products and networking. Emphasise any certifications you have, such as Microsoft Certified Professional, and detail your hands-on experience with hardware and software.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with the job requirements. Mention specific experiences where you've successfully solved problems or provided excellent user support, showcasing your ability to work independently and multitask.
Highlight Relevant Skills: Clearly list your technical skills, especially those related to Windows operating systems, Microsoft Office, and network infrastructure. Don't forget to mention your communication skills and attention to detail, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and well-presented. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Bihr
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft products, Windows operating systems, and network infrastructure. Bring examples of how you've solved technical issues in the past, as this will demonstrate your hands-on knowledge and problem-solving abilities.
✨Demonstrate Communication Skills
Since this role involves user support, it's crucial to show that you can communicate complex technical information clearly. Practice explaining technical concepts in simple terms, as this will highlight your ability to assist users effectively.
✨Highlight Your Organisational Skills
The job requires multitasking and managing various tasks simultaneously. Be ready to share examples of how you've successfully juggled multiple responsibilities in previous roles, showcasing your ability to stay organised under pressure.
✨Prepare for Scenario-Based Questions
Expect questions that assess your judgement and creativity in problem-solving. Think of scenarios where you had to make decisions independently or refer issues to a higher level of support, and be ready to explain your thought process.
