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For Companies At a Glance
- Tasks: Provide first-line IT support, manage software upgrades, and perform PC maintenance.
- Company: Bihr is a leading European distributor of motorcycle gear and parts, established in 1975.
- Benefits: Enjoy career development opportunities, additional training, and a dynamic work environment.
- Why this job: Join a fast-paced team where your problem-solving skills will shine and make a real impact.
- Qualifications: College graduate with IT certification and two years of related experience required.
- Other info: Full-time role; must have a clean driving license and own car.
The predicted salary is between 28800 - 43200 £ per year.
Overview
The position\’s primary focus will be in the areas of computer operations, user and desktop support (hardware and software), helpdesk, Microsoft Office, and networking support. This is a first-line support role involving network, hardware, and Microsoft software support. You will also be responsible for managing software upgrades, and basic PC maintenance including moving PCs, installing new PCs, installing software on existing PCs, and daily checks of networks and servers.
Responsibilities
- Provide first-line IT support across computer operations, user and desktop support (hardware and software), helpdesk, Microsoft Office, and networking.
- Manage software upgrades and perform basic PC maintenance (moving PCs, installing new PCs, installing software on existing PCs) and daily checks of networks and servers.
- Demonstrate initiative, solve problems, and make decisions; maintain high attention to detail and strong communication skills in a fast-paced environment.
Qualifications
- Education: College graduate or equivalent with computer operations certification such as Microsoft Certified Professional or equivalent. A level in IT technologies beneficial.
- Skills and Experience: Two or more years of related experience with computers including Windows operating systems and understanding of network infrastructure. Knowledge of hardware and software, notably Microsoft Windows/Office and Active Directory. Experience in Apple OS X would be beneficial.
- Additional training will be provided to the successful applicant.
Employment details
- Job type: Full-time permanent position; salary dependent on experience and qualifications.
- Requirements: Must have a full clean driving license and own car.
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IT Support Technician employer: Bihr
Contact Detail:
Bihr Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific software and hardware mentioned in the job description, especially Microsoft products and Active Directory. Being able to discuss your hands-on experience with these tools during an interview will show that you're well-prepared and knowledgeable.
✨Tip Number 2
Highlight your problem-solving skills by preparing examples of past experiences where you successfully resolved technical issues. This will demonstrate your ability to think on your feet and make decisions under pressure, which is crucial for an IT Support Technician.
✨Tip Number 3
Network with current or former employees of Bihr or similar companies. Engaging with them can provide valuable insights into the company culture and expectations, and they might even refer you internally, increasing your chances of landing an interview.
✨Tip Number 4
Prepare to discuss your organisational skills and ability to multitask. Think of specific instances where you managed multiple tasks effectively, as this aligns with the role's requirements and shows that you can thrive in a fast-paced environment.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Microsoft products and networking. Use specific examples of past roles where you provided user support or managed software upgrades.
Craft a Strong Cover Letter: In your cover letter, emphasise your problem-solving skills and ability to work independently. Mention any relevant certifications, such as Microsoft Certified Professional, and how they relate to the role at Bihr.
Showcase Technical Skills: Clearly list your technical skills related to Windows operating systems, Active Directory, and any experience with Apple OS X. This will demonstrate your capability to handle the responsibilities outlined in the job description.
Highlight Soft Skills: Since the role requires strong communication and organisational skills, provide examples of how you've successfully multitasked or communicated effectively in previous positions. This will help paint a picture of your fit for the fast-paced environment at Bihr.
How to prepare for a job interview at Bihr
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft products, Windows operating systems, and any networking knowledge you possess. Bring examples of past issues you've resolved or upgrades you've managed to demonstrate your hands-on experience.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to explain how you approach troubleshooting. Use the STAR method (Situation, Task, Action, Result) to outline specific instances where you successfully solved technical problems or improved processes.
✨Highlight Communication Skills
As this role involves user support, effective communication is key. Practice explaining technical concepts in simple terms, as you may need to assist users who are not tech-savvy. Show that you can listen actively and respond empathetically.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life situations, such as dealing with a frustrated user or managing multiple tasks at once. Think of scenarios from your previous roles and how you would apply your skills to resolve them.
