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- Tasks: Lead customer implementations and ensure measurable outcomes with BigPanda's AI solutions.
- Company: Join a fast-growing, values-driven tech company transforming IT operations.
- Benefits: Enjoy competitive equity, generous PTO, comprehensive health benefits, and a remote-first environment.
- Other info: Collaborative culture focused on career development and employee recognition.
- Why this job: Make a real impact in digital transformation while working with top-tier clients.
- Qualifications: 6+ years in project management, fluent in German, and experience in digital transformation.
The predicted salary is between 70000 - 90000 ÂŁ per year.
Location requirements: Remote, UK-based.
About The Role: BigPanda is seeking an experienced Value Delivery Manager to join our Professional Services team in EMEA. This role is pivotal in ensuring our customers achieve measurable outcomes through the adoption of BigPanda’s suite of AI solutions: AI Detection and Response, AI Incident Assistant, and AI Incident Prevention. VDMs lead implementations that unify traditionally siloed IT functions across Observability, Event Management, Incident Management, Problem Management, Change Management, Site Reliability Engineering, and Operations. As a trusted consultant, you will lead complex multi-product programs across our enterprise customers, shape customer decisions, define and track measurable business value, and be a clear communicator across English and German-speaking customers.
Responsibilities
- Lead multiple customer implementations from kickoff through go-live, ensuring projects deliver business value and technical alignment.
- Act as a trusted consultant and senior advisor to executive stakeholders, shaping operating-model decisions and securing executive sponsorship for change.
- Manage large, complex programs that span multiple BigPanda products (multi-SKU deployments) and multiple customer business units.
- Define, deliver, and track measurable customer value (business outcomes, ROI, value-realization plans) across the lifetime of the account.
- Partner with the Solutions Architect and the Solutions Engineer to ensure that the BigPanda solution is able to meet our client's business goals in addition to their technical requirements.
- Maintain clear and consistent communication with customers and internal stakeholders on project status, risks, and outcomes.
- Partner with the enterprise sales team to ensure seamless Sales Services transitions and maintain alignment on critical value delivery work streams.
- Champion customer success stories and outcomes that validate BigPanda’s business value.
- Develop and maintain technical and product proficiency in the BigPanda product, including its AI capabilities (AI Detection and Response, AI Incident Assistant, AI Incident Prevention).
- Actively contribute to BigPanda’s best practices framework and support continuous improvement of our delivery methodology.
Requirements
- 6+ years project management experience with enterprise IT Projects or SaaS Implementations.
- Native or fluent German speaker.
- Experience with digital transformation projects and implementing operational improvements alongside technical solutions.
- Demonstrated responsibility for timelines, deliverables, budget, and resources.
- Detail-oriented, energetic, efficient individual with a “get it done” attitude.
- Capable of building and maintaining strong relationships with a diverse set of internal and external constituencies, including senior-level executives and technical leads.
- Experience developing risk identification and mitigation plans.
- Experience developing and delivering value-oriented roadmaps.
- Excellent communication skills; able to articulate complex project statuses to multiple stakeholders including C-Suite executives.
- Experience in AIOps or ITOps strongly preferred.
- Ability to travel up to 10% for key project milestones.
About Us
BigPanda is a fast-growing, values-driven, global company that enables Tech Ops teams to keep the digital economy running. BigPanda’s AI-driven IT operations (aka AIOps) platform transforms IT data into insight and action. By eliminating IT noise, automating incident management, and keeping our customers’ digital services up and running around the clock, we become a mission-critical part of our customers’ IT operations. With BigPanda, some of the world’s largest enterprises including Hulu, Cisco, United, and many others are able to reduce costs and increase efficiencies, accelerate business velocity, and deliver extraordinary customer experiences.
BigPanda is backed by top-tier investors including Sequoia, Mayfield, Battery, Insight Partners, Advent International, and Greenfield Partners. We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.
Our Benefits
- Competitive Equity
- Remote-first environment
- Generous PTO where you accrue roughly 25 days per calendar year
- Eight (8) paid holidays throughout the year
- Comprehensive health benefits where BigPanda covers your premiums for Private Insurance
- UK Pension Scheme through NEST
- #PandaParent support with fully paid leave options
- Family Planning/Fertility Benefit
- Financial planning services
- Employee learning & development budget
- Values-based recognition (Quarterly and Annually)
- Social community & ERG programs
- Flexible work environment along with a work-from-home stipend to support remote work arrangements
- Values-based culture
Please note that visa sponsorship is not available for this position. BigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run two (2) compensation review cycles per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience. If you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.
Value Delivery Manager (German Speaking) employer: BigPanda
Contact Detail:
BigPanda Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Value Delivery Manager (German Speaking)
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Value Delivery Manager role and ask if they can refer you to any opportunities at BigPanda.
✨Tip Number 2
Prepare for interviews by practising common questions related to project management and customer success. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Showcase your bilingual skills! Since this role requires fluency in German, be ready to demonstrate your language proficiency during interviews. Practice discussing your past projects in both English and German to impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the BigPanda family and contributing to our mission.
We think you need these skills to ace Value Delivery Manager (German Speaking)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Value Delivery Manager role. Highlight your project management experience, especially with enterprise IT projects or SaaS implementations, and don’t forget to showcase your fluency in German!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for BigPanda. Mention specific experiences that align with the responsibilities listed in the job description, and show us your passion for customer success.
Showcase Your Communication Skills: As a VDM, clear communication is key. In your application, demonstrate your ability to articulate complex ideas simply. Whether it’s in your CV or cover letter, make sure we can see your knack for keeping stakeholders informed and engaged.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the BigPanda team!
How to prepare for a job interview at BigPanda
✨Know Your Stuff
Make sure you have a solid understanding of BigPanda’s AI solutions and how they can deliver value to customers. Brush up on the specifics of AI Detection and Response, AI Incident Assistant, and AI Incident Prevention. Being able to discuss these in detail will show your expertise and enthusiasm for the role.
✨Speak Their Language
Since this role requires communication with both English and German-speaking customers, practice articulating your thoughts in both languages. Prepare to switch between them seamlessly during the interview, as this will demonstrate your fluency and ability to connect with diverse stakeholders.
✨Showcase Your Project Management Skills
Be ready to discuss your experience managing complex IT projects. Highlight specific examples where you led implementations, managed timelines, and delivered measurable outcomes. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Build Rapport
Establishing a connection with your interviewers is key. Be personable and engage them in conversation. Ask insightful questions about their experiences at BigPanda and express genuine interest in their work culture. This will help you stand out as a candidate who not only has the skills but also fits well within the team.